Orders & returns
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30 days time to return |
Return is always FREE |
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HOW CAN I RETURN AN ITEM?
There are 3 return options: in-store, at a Drop Off point and Home Collection.
IN-STORE RETURN
The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase, provided that the store offers the same department the item belongs to (women's or men's).
If you want to return your cash on delivery order in store, please bring the garment in store and fill in a return form in “My Account” – “My Orders” – “Request Refund”. The refund will be made in cash.
This option is always free.
DROP OFF RETURN
If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points. You can check them here.
If you want to return your cash on delivery order from drop off, go to the MY ACCOUNT RETURNS section and fill out the return request and your bank details. The refund will be made by bank transfer.
In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.
This return method is always free.
HOME COLLECTION
You can request a return through our website and a courier will collect the items at the address you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in "My Account".
Garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.
If you want to return your cash on delivery order from home, go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be made by bank transfer.
This return method is always free.
Either way, the steps to follow are indicated in "My Account” “Returns”. Garments must be in perfect condition.
In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.
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HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?
You will receive a refund via bank transfer or cash. To receive the refund, please remember to fill in your bank details in the return form of your account.
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WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?
Once the return is approved, you will receive an email with information about this and a refund by bank transfer in case you filled in your bank details in the return form of your account. The refund period depends on your bank.
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WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
Contact the customer service department, and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.
Items that cannot be exchanged or returned:
- Personalized items
- Lingerie
- Earrings
- Hair items
- Caps or hats.
- Printed on demand items
- The Bershka Print Shop products
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
- COMBO WINS: Items can be returned individually. We will refund the amount paid by the customer for that item.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
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CAN I CANCEL MY ORDER?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
Products
Shopping at bershka.com is really easy and also fun if you follow our easy steps
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WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?
Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
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WILL YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
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DO YOU CARRY THE SAME MERCHANDISE AS IN THE PHYSICAL STORES?
Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
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ARE THE OFFLINE AND ONLINE PRICES THE SAME?
Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
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WHAT IS INCLUDED IN THE PRICE?
All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
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WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
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AND IF I RECEIVE AN INCORRECT ITEM?
If by some chance you receive an article you did not order, contact our customer service department.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
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CAN I EXCHANGE ITEMS AT ANY STORE?
Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
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HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?
You have 30 days from the date shown on the shipping confirmation email.
At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.
Payment
Paying your purchases
just got easier
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WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?
You can pay by cash on delivery for Home Delivery purchases.
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CAN I GET AN INVOICE IN MY COMPANY’S NAME?
Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
SHIPPING
STANDARD DELIVERYShipping Fee of 249,00 MKD 5 – 8 working days Free for orders over 2590,00 MKD (only for new collection) |
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WHERE CAN I SHIP MY ORDER?
To home or work address you specify.
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CAN THE MARKET RECEIVE THE SHIPMENT BE DIFFERENT THAN THE MARKET OF PURCHASE?
No. The market where it is shipped must be the same as that of its purchase.
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WHEN WILL I RECEIVE MY ORDER?
Delivery times vary depending on the type of delivery:
STANDARD Delivery: 5-8 working days *
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CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
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CAN I CHECK THE STATUS OF MY ORDER?
Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
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WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?
- E-mail order confirmation at the time of payment.
- E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.
For home delivery, you will receive a sms text message from the shipping company letting you know the date your order will arrive.
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WHAT WOULD BE THE STATUS OF MY ORDER?
Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In transportation: when your order is pending delivery by the courier.
- Delivered: final status, indicating that the order was successfully delivered to you.
- Cancelled: Cancellation can result from: After 2 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
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WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?
After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.
F.A.Q.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
No, only returns are allowed.
Terms & conditions
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TERMS AND CONDITIONS
The terms of sale can be viewed here
General Information
Shopping at bershka.com is really easy and also fun:
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SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
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VIEW ALL THE ITEMS YOU WANT. IF YOU ARE LOOKING FOR SOMETHING SPECIFIC, YOU CAN REFINE YOUR SEARCH USING THE TABS:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
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Did you already find what you wanted?
Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
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Are you sure you have all you need in your basket?
Click on Checkout and sign up!
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You are now on the last page of the checkout process, where you need to choose
- Our Standard to the address of your choice.
- Payment options available: Cash on Delivery.
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You’re all set!
Click on Checkout, and you will receive an email confirmation.
You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
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What can I buy at Bershka.com?
The same as in our physical stores, you can buy all items from the three sections via internet:
Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.
BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…
Along with clothes, in the different sections you can find accessories and footwear that best work with each style.