How can I return an item?
By placing a request through our website:
- Make a request through your account -> click here
- You will receive an email confirming your request
- You will receive a 2nd email with the label for the return. You must print and attach the label to the parcel. A courier will contact you to arrange collection
- Go to the authorised drop point and remember to save your receipt
*The return delivery cost will be deducted from your refund
How will I receive the amount of my refund?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase, by default. Remember, the cost of the return will de deducted from this amount.
When will the amount be refunded for my return?
Upon approval, you will receive a confirmation email notifying you of the amount that will be paid to your account in the coming days. The time required for the refund to appear in your account will depend on your bank.
What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
Can I exchange items I have purchased on bershka.com?
No, we can only accept returns. You must make a return and place a new order.
Can I return any item?
Yes, with the exception of underwear, earrings, and hair items.
Items must be in perfect condition and have their corresponding tags. Keep in mind the following special conditions for certain items:
- Swimwear: must include the hygienic liners.
- Accessories: must be returned in their full, original packaging and must not have been handled.
- Fragrances and the “Beauty” collection: must be returned in the same sealed, original packaging.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.