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Shopping guide



GIFT CARD

The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.

  1. WHERE CAN I GET A GIFT CARD?

    In any Bershka shop or at bershka.com.

  2. WHERE CAN I USE A GIFT CARD?

    You can use it in a Bershka shop and at bershka.com

  3. CAN I USE A GIFT CARD IN A DIFFERENT MARKET FROM WHERE IT WAS BOUGHT?

    No, the Gift Card can only be used in the shops and bershka.com website of the market where it was bought.

  4. WHERE CAN I CHECK THE TERMS AND CONDITIONS OF USE OF THE CARD?

    In "Gift Card" - "Conditions of use" and also in "Shopping Guide" - "Gift Card Conditions".

  5. WHAT HAPPENS IF I LOSE MY GIFT CARD?

    The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.

  6. CAN I GET A REFUND OF THE REMAINING BALANCE?

    No, the balance of the Card may not be refunded or exchanged for cash.

  7. CAN I TOP-UP A GIFT CARD?

    No, the available balance will only increase if an item is returned that was paid for with the same Card.

  8. HOW DO I USE A GIFT CARD AT BERSHKA.COM?

    Select payment method "Gift Card" and enter the Card number (16 dígitd) and the CVV (3 dígits).

  9. WHY COULD MY GIFT CARD BE REJECTED?

    Your Gidt Card could be rejected fot the following reasons:

    • The card may have expired. Check that your Card has not exceeded its expiry date.
    • There could be no balance left on your Card.
    • The details entered could be incorrect. Check that you have filled in all the required fileds correctly.
  10. DO I NEED TO KEEP A USED CARD?

    Yes, keep it in case you need to return an item bought with the Card.

  11. CAN I RETURN A GIFT CARD?

    Unused Gift Cards can be returned within ONE MONTH from the purchase date. If the return is made throught bershka.com you do not need to send the fhysical card. We will automatically cancel the Card and you may destroy it.

  12. WHAT HAPPENS IF I RETURN AN ITEM BOUGHT AT BERSHKA.COM WITH A BERSHKA GIFT CARD?

    The refund will be added to the existing balance on the Card if the Card still exists at the time or the return.

    If for some reason it no longer exists, the refund will be made to a Bershka Credit Voucher Card.

  13. WHAT IS A CREDIT VOUCHER CARD?

    A Credit Voucher Card is sometimes given when items are returned, and it works in exactly the same way as a Gift Card.

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