30 days time to return
Return is always free
How can I return an item?
TOnline purchases cannot be exchanged. If you wish to exchange an item you purchase online, you need to go through the return process and make a new purchase from the website.
There are 2 return options: in-store and home pick up.
You can return the item at any of the Bershka stores. Or, you can request a return through our website and a courier will collect the items at the address given. The steps to follow are indicated in "My Account". Garments must be in perfect condition, unwashed and returned with the original tags & packaging.
For hygienic reasons, swimwear & swimsuit, underwear, bodysuit, stockings, socks, earrings, headbands, and other hair ornaments (forks, bands, scrunchies, etc.) cannot be returned or exchanged.
How will I receive the amount of my refund?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
If you want to return your cash on delivery order from home go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be made by bank transfer.
If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made through bank transfer.
When will the amount be refunded for my return?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.