Shopping guide

30 days time to return		Return at store is always free

1. How can I return an item?

   There are 2 return options: in-store and home pick up
   The simplest way is to return the item at one of the Bershka shops located in the market in which you made the purchase, provided they have the same section the clothes belongs to (girls or boys).

   If you prefer, you can request a return through our website and a courier will collect the items at the address you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in "My Account". Garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.

   If you want to return your cash on delivery order from home go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address. The amount will be returned to a voucher that you will receive via email and is valid exclusively at Bershka.com.

   The cost of the return is 39 EGP that will be deducted from the refund amount to the credit card/online voucher.

   If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made in cash from the cash till.

   The exchange option is not available as home returns for purchases made on the website. However, you can always return your order free of charge during the return period established and make an additional order. Additional information about the returns policy is available at the terms and conditions on the website.

   • Return in store: The items can be returned or exchanged (Size or color only) at any Bershka store along with the printed or electronic receipt.
   • Returns from Home: A courier will pick up the items you want to return from your chosen address.

   How can I exchange an item?

   Garments purchased at Bershka can be exchanged for another size or colour in one of our Bershka stores, if they are in original condition and stock available in store. If you are exchanging it for another garment, the process is as follows: refund of the garment bought online, and new purchase of the item obtained in store.

   Items must be exchanged in the same market where they were purchased.

   The time limit for exchanges is the same as in our stores—30 days from the date it was confirmed as sent.

   If you wish to exchange an item from home, you have to request a return and make a new purchase online.

2. How will I receive the amount of my refund?

   Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.

   If you want to return your cash on delivery order from home go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address. The refund will be made by voucher.

   If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made in cash from the cash till.

3. When will the amount be refunded for my return?

   Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.

4. What can I do if the amount of my refund is incorrect?

   Contact the customer service department, and we will solve the problem as quickly as possible.

5. How can I be sure my order has been made correctly?

   Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.

6. CAN I RETURN ANY ITEM?

   Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.

   Items that cannot be exchanged or returned:

   • Personalized items
   • Lingerie
   • Earrings
   • Hair items
   • Caps or hats.
   • Printed on demand items
   • The Bershka Print Shop products

   Remember the following special conditions for some of our items:

   • Swimwear: must include the hygiene sticker.
   • Accessories: must be returned with their full original packaging and be unused.
   • Fragrances and beauty: must be returned with their original, unopened packaging.
   • Packs: must not be separated and must be returned with all the pieces in the original packaging.

   Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.

7. Can I cancel an item in my order?

   As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.

8. Can I cancel my order?

   Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

1. What is the electronic receipt?

   It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.

2. Where can I view my sales receipt?

   You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.

3. How do I return an item if I don't have a receipt?

   For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

   For DropOff returns, go to your account, request the return, and package the article that you wish to return. Head to the collection point and hand over the package. You won’t even need to print a receipt!

4. How can I exchange items without a receipt

   The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!