Orders & returns
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30 days time to return |
Return is always free in-store |
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How can I return an item?
There are 3 return options: in-store, at a Drop Off point and Home Collection.
IN-STORE RETURN
The easiest way to return an item is to visit one of Bershka's stores in the country where you purchased it, and the store must be in the same department as the item (women's or men's).
If you paid by Visa, Mastercard or INCard refund will be launched on the original payment method.
If paid by COD refund will be launched on till by cash.
This return method is always free.
DROP OFF RETURN
If you prefer, you can request a Drop Off return on our website, where you can leave the items at one of our collection points. To request the return go to the "My Account - Returns" section and follow the steps.
This return method costs 2.95€ per order returned and will be deducted from the refunded amount.
-Cash on Delivery: it does not matter if you paid by cash or credit card, the refund will be launched by bank transfer once we receive the items.
- Prepaid order: by Visa or Mastercard refund will be made on the original payment method.
HOME COLLECTION RETURN
The Home Collection return method costs 3.95€ per order returned and will be deducted from the refunded amount.
You can request a return through our website and a courier will collect the items at the address you specify, always when located in the same market where you placed the order. The steps to follow are indicated in "My Account - Returns" section, you will need to fill out the return request form by entering the pick-up address. The courier will contact you within 24 – 72 hours.
- Cash on Delivery: it does not matter if you paid by cash or credit card, the refund will be launched by bank transfer once we receive the items.
- Prepaid order: Visa or Mastercard refund will be made on the original payment method.
Garments must be in perfect condition.
In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders, and/or returned with the same return request. Every garment or order must be packaged with its corresponding return label.
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How will I receive the amount of my refund?
If you pay by Visa or Mastercard refund will be made on the original payment method.
When paying by COD and choosing home collection or Drop Off, you will receive a refund via bank transfer, remember to fill in your bank details in the return form of your account.
When returning in-store a COD order, refund will be launched by cash.
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When will the amount be refunded for my return?
Prepaid order Visa and Mastercard
You will receive your money back in your bank account and the time it takes to be reflected depends on your bank institution.
Cash on delivery
Home Return and Drop Off: it does not matter if you paid by cash or credit card, the refund will be launched by bank transfer once we receive the items.
Store Return: Cash refund.
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What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
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How can I be sure my order has been made correctly?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.
Items that cannot be exchanged or returned:
- Personalized items
- Lingerie
- Earrings
- Hair items
- Caps or hats.
- Printed on demand items
- The Bershka Print Shop products
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
- COMBO WINS: Items can be returned individually. We will refund the amount paid by the customer for that item.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Once you have placed the order and received the Order Confirmation Email, you will not be able to change any item.
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Can I cancel my order?
Yes, but just during the grace period, going to “My Account” under “Order History”. If grace period is passed, the order is not possible to be canceled.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
Products
Shopping at bershka.com is easy and also fun if you follow our easy steps
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Will I receive the same product that I see in the picture?
Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
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Will you restock items indicated as “out of stock?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify. If it is not possible to restock the item, we will remove it from the website.
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Do you carry the same merchandise as in the physical stores?
Yes. Although it may be that the store runs out of stock before the website or vice versa. You will find the option of checking “Nearest Store” on the product detail, where you can check the availability of the item at the store of your choice.
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ARE THE OFFLINE AND ONLINE PRICES THE SAME?
Yes, but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
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What is included in the price?
All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
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What should I do if I receive a defective item?
Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
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And if I receive an incorrect item?
If by some chance you receive an article you did not order, contact our customer service department.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
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CAN I EXCHANGE ITEMS AT ANY STORE?
To Exchange an online order is just possible going to the physical store and change by different size/color. As long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
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HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?
You have 30 days from the date shown on the shipping confirmation email.
Only returns are allowed for online purchase, you can always return the item and buy it again.
At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.
Payment
Paying your purchases
just got easier
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Which payment methods can I use to make my purchase?
You can pay by: Visa, Mastercard, COD or INCard
bershka.com reserves the right to contact you to request more information in the event of any problems with payment.
Shipping
Pick-up in storeCompletely free 6-9 working days |
Standard DeliveryShipping Fee of 3,95 € 6-9 working days Free for orders over 50€ |
COD Standard deliveryShipping Fee of 4.95 € 6-9 working days Orders over 50 € |
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Drop point deliveryShipping Fee of 3,95 € 6-9 working days Free for orders over 50€ |
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Where can I ship my order?
To home, to a Drop Point or to a Bershka’s store you specify.
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Can the market receiving the shipment be different than the market of purchase?
No. The market where it is shipped must be the same as that of its purchase.
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When will I receive my order?
Delivery times vary depending on the type of delivery:
- STORE DELIVERY: 6-9 working days
- STANDARD DELIVERY: 6-9 working days
- COD STANDARD DELIVERY: 6-9 working days
- DROP POINT DELIVERY: 6-9 working days
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Can the shipping address be different than the billing address?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
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Can I check the status of my order?
Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
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What messages will I receive regarding my order status?
E-mail order confirmation at the time of payment.E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.
For home delivery, you will receive a SMS text message from the shipping company letting you know the date your order will arrive.
For store shipment, we will send you an email and sms when your order arrives to your chosen store, so that you can go and pick it up.
For drop point shipment, we will send you an email and sms when your order arrives to your chosen pick up point.
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What would be the status of my order?
Order status for your order can be found under "My Account" and are:
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In progress: once your order has been completed, and while the information you provided us is being processed.
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In transit: when the items have left our warehouse to the requested destination.
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In transportation: when your order is pending delivery by the courier.
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Delivered: final status, indicating that the order was successfully delivered to you.
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Cancelled. Cancellation can result from:
After 2 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
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What if I'm not at the address indicated when the courier delivers the order?
After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled, and we will refund the amount.
F.A.Q.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands, and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged
Terms & conditions
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Terms & Conditions
You can read the terms and conditions of sale here
General Information
Shopping at bershka.com
is really easy and also fun:
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SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
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VIEW ALL THE ITEMS YOU WANT. IF YOU ARE LOOKING FOR SOMETHING SPECIFIC, YOU CAN REFINE YOUR SEARCH USING THE TABS:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
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DID YOU ALREADY FIND WHAT YOU WANTED?
Click on the photo of the item and you will see all its features regarding material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
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ARE YOU SURE YOU HAVE ALL YOU NEED IN YOUR BASKET?
Click on Checkout and sign up!
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YOU ARE NOW ON THE LAST PAGE OF THE CHECKOUT PROCESS, WHERE YOU NEED TO CHOOSE
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Our Standard, Drop Point or Bershka’s store.
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Payment options available: Visa, Mastercard, INCard or COD.
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YOU’RE ALL SET!
Click on Checkout, and you will receive an email confirmation.
You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.