Bershka Worldwide Shopping guide

Orders & returns

How can I return an item?

By placing a request through our website:
1. Make a request through your account -> click here
2. You will receive an email confirming your request
3. You will receive a 2nd email with the label for the return. You must print and attach the label to the parcel. A courier will contact you to arrange collection
*The return delivery cost will be deducted from your refund
How will I receive the amount of my refund?

Once the refund is approved, you will receive the amount via the same payment method used to make your purchase, by default. Remember, the cost of the return will de deducted from this amount.
When will the amount be refunded for my return?

Upon approval, you will receive a confirmation email notifying you of the amount that will be paid to your account in the coming days. The time required for the refund to appear in your account will depend on your bank.
What can I do if the amount of my refund is incorrect?

Contact the customer service department, and we will solve the problem as quickly as possible.
Can I exchange items I have purchased on bershka.com?

No, we can only accept returns. You must make a return and place a new order.
Can I return any item?

Yes, with the exception of underwear, earrings, and hair items.

Items must be in perfect condition and have their corresponding tags. Keep in mind the following special conditions for certain items:
- Swimwear: must include the hygienic liners.
- Accessories: must be returned in their full, original packaging and must not have been handled.
- Fragrances and the “Beauty” collection: must be returned in the same sealed, original packaging.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

Products

Shopping at bershka.com is really easy and also fun if you follow our easy steps

Will I receive the same product that I see in the picture?

Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Do you carry the same merchandise as in the physical stores?

Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
What is included in the price?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
What should I do if I receive a defective item?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
And if I receive an incorrect item?

If by some chance you receive an article you did not order, contact our customer service department.
CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
CAN I EXCHANGE ITEMS AT ANY STORE?

Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

You have 30 days from the date shown on the shipping confirmation email.

At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.

Payment

Paying your purchases
just got easier

Which payment methods can I use to make my purchase?

You can pay by card: Visa, MasterCard,. You can also pay by cash on delivery for Home Delivery purchases.

We do not accept cash, checks or phone orders.
When is the purchase amount removed from my bank account?

Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.

This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
For what reasons could my credit card be rejected?

Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.

If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I get an invoice in my company’s name?

Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
Is it safe to purchase with a bank card at bershka.com?

Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

No, only returns are allowed.

Show more in F.A.Q.

General Information

Shopping at bershka.com is really easy and also fun:

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
Did you already find what you wanted?

Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
Are you sure you have all you need in your basket?

Click on Checkout and sign up!
You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order to one of our stores, a drop point or if you prefer to receive it via standard or express shipping..
- Payment options available: Visa, Visa Electron, MasterCard, American Express, Affinity Card, Gift Card or PayPal.
You’re all set!

Click on Checkout, and you will receive an email confirmation.

You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
What can I buy at Bershka.com?

The same as in our physical stores, you can buy all items from the three sections via internet:

Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.

BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…

Along with clothes, in the different sections you can find accessories and footwear that best work with each style.

And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more

Back to shop

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Shopping guide

Orders & returns

Products

Payment

Shipping

F.A.Q.

Terms & conditions

General information

Purchase as a Guest

Orders & returns

How can I return an item?

How will I receive the amount of my refund?

When will the amount be refunded for my return?

What can I do if the amount of my refund is incorrect?

Can I exchange items I have purchased on bershka.com?

Can I return any item?

Products

Will I receive the same product that I see in the picture?

Will you restock items indicated as “out of stock?”

Do you carry the same merchandise as in the physical stores?

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

What is included in the price?

What should I do if I receive a defective item?

And if I receive an incorrect item?

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

CAN I EXCHANGE ITEMS AT ANY STORE?

HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

Payment

Which payment methods can I use to make my purchase?

When is the purchase amount removed from my bank account?

For what reasons could my credit card be rejected?

Can I get an invoice in my company’s name?

Is it safe to purchase with a bank card at bershka.com?

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

General Information

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)

View all the items you want. If you are looking for something specific, you can refine your search using the tabs:

Did you already find what you wanted?

Are you sure you have all you need in your basket?

You are now on the last page of the checkout process, where you need to choose

You’re all set!

What can I buy at Bershka.com?