The return period is 30 days.
HOW CAN I RETURN AN ITEM?
If you are a registered user, you can return your items by requesting it on the ¨RETURNS¨ section into your account.
If you purchased as a guest, you can request your return by:
- - Clicking on the link at the bottom of your Delivery Confirmation Email
- - Directly clicking here, logging into the PURCHASE WITHOUT REGISTERING box, filling in your email and phone number associated to the purchase.
You will receive an email with the instructions to follow for completing the return process.
The return fee is $5.95 per order returned and will be deducted from the refunded amount.
You have a return period of 30 days from the shipping confirmation email.
In case you want to return items from several orders, it is important that you apply for a return request for each purchase, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the return request of a different order.
Items must be in perfect conditions, returned: unworn, unwashed, undamaged, unused, and with all original tags attached.
How will I receive the refund amount?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
When will I receive the refund amount?
Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
What can I do if the refund amount is incorrect?
Contact our customer service department and we will solve the problem as quickly as possible.
How can I be sure my order has been placed correctly?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the Delivery Confirmation.
Items that cannot be exchanged or returned:
- Personalized items
- Hair items
- Caps or hats.
- Printed on demand items
- The Bershka Print Shop products
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
Can I cancel an item in my order?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes, in the “Order History section ” of ““My Account.””.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.