Orders and Returns
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The return period is 30 days. |
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HOW CAN I RETURN AN ITEM?
- - Clicking on the link at the bottom of your Delivery Confirmation Email
- - Directly clicking here, logging into the PURCHASE WITHOUT REGISTERING box, filling in your email and phone number associated to the purchase.
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How will I receive the refund amount?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
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When will I receive the refund amount?
Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
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What can I do if the refund amount is incorrect?
Contact our customer service department and we will solve the problem as quickly as possible.
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How can I be sure my order has been placed correctly?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the Shipping Confirmation Email.
Items that cannot be exchanged or returned:
- Personalized items
- Lingerie
- Earrings
- Hair items
- Caps or hats.
- Printed on demand items
- The Bershka Print Shop products
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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Can I cancel an item in my order?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
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Can I cancel my order?
Yes, in the “Order History section ” of ““My Account.””.
If you are a registered user, you can return your items by requesting it on the ¨RETURNS¨ section into your account.
If you purchased as a guest, you can request your return by:
You will receive an email with the instructions to follow for completing the return process.
The return fee is $5.95 per order returned and will be deducted from the refunded amount.
You have a return period of 30 days from the shipping confirmation email.
In case you want to return items from several orders, it is important that you apply for a return request for each purchase, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the return request of a different order.
Items must be in perfect conditions, returned: unworn, unwashed, undamaged, unused, and with all original tags attached.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.
Products
Shopping at bershka.com is super easy and fun if you follow our simple steps
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Will I receive the same product I see in the picture?
Yes. At Bershka.com we make every possible effort to display the features of the items (color, textures...) as similar to reality as possible.
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Do you restock items indicated as “out of stock”?
If an item is out of stock, we try to restock it as quickly as possible. Additionally, if you request so on the item page, we will send you an email when it is available, in the color and size you specify. If it is not possible to restock the item, we will remove it from the website.
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Are the prices on the online store the same as those at my regular physical BERSHKA store?
Yes, but if there are any differences between the price on the website and the price tag, the correct price will always be the price shown on the sales receipt, not the one shown on the price tag.
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What is included in the price?
Prices shown in the shopping basket include the cost of the garment. Once you reach the checkout, you will be able to see the sales taxes or local taxes and shipping costs if applicable.
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How often do you update the website with new items?
We add new items twice a week. To find these items quickly, we list them under “New”.
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What items are displayed in the Lookbook?
With the Lookbook, we want to offer you more suggestions for combining some of the new items that are available.
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And in the collection section?
The campaign items that we will have throughout the current season, with artistic photographs and top models.
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What should I do if I receive a defective item?
Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
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And if I receive an incorrect item?
If by chance you receive an item that you did not order, contact our customer service department.
At Bershka.com, information may accidentally appear with typographical errors, inaccuracies or omissions in the product description, price or availability. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.
Payment
Paying for your purchases
just got easier
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Which payment methods can I use to make my purchase?
THESE ARE THE PAYMENT OPTIONS ACCEPTED: Visa, Mastercard, American Express, Discover, IN and PayPal. We do not accept cash, checks or phone orders.
Payment with ApplePay and GooglePay only available in Apps.
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When is the purchase amount removed from my bank account?
Once the bank authorizes payment, you will receive a confirmation email for the order, however the money will not be removed from your account until the items leave our warehouse for the destination you requested.
This means that, if for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
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For what reasons might my credit card be rejected?
Your card could be rejected for any of the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card's limit. Check with your bank that the card has not exceeded its purchasing limit.
Make sure you have correctly entered all the card details.
If you are not able to complete the purchase after checking all the above, contact your bank to resolve the problem.
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Can I receive an invoice in my company's name?
Yes, just mark the 'company' option in “personal information” and enter the fiscal details requested there.
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Can I request Tax-Free?
No. Tax Free is only applicable to products bought in-store that are taken by the individual.
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Is paying with a bank card at bershka.com secure?
Yes. The card information you provide is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data. You can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.
For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.
Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.
bershka.com reserves the right to contact you to request more information in the event of any problems with payment.
Shipping
Standard shippingdelivery costs $5.95 Between 3 and 7 business days |
Please keep in mind that, depending on the origin of the items in your order, some delivery methods may be unavailable.
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Where can I ship my order?
To the work or home address you specify, though never to a post office box.
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Can the delivery market be different from the market where the purchase was made?
No, the destination market must be the same as the market where the purchase was made
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When will I receive my order?
The delivery times depend on the type of delivery:
- Between 3 and 7 business days for standard delivery. Except Hawaii and Alaska where it may take up to 14 business days.
*Actual delivery times and costs are subject to change.
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Can the delivery address be different from the billing address?
Yes, during the payment process you may specify a delivery address other than the address used for registration.
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Can I check the status of my order?
Yes, in the “My Account”, section, but we will also notify you via email/sms text message of any changes to the status of your orders.
If you purchased your item as a guest and want to track your order, click here
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What messages will I receive regarding the status of my order?
Order confirmation email at the moment of placing the order.
Delivery confirmation email when your order leaves our warehouse for the destination you have specified.In the case of home delivery, you will receive an SMS text message from the shipping company notifying you of the date on which your order will arrive.
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What could be the status of my order?
The various statuses that could apply to your order can be found in the “My account” section and are:
- Approving: once your order has been completed, and while the information you have provided us is being processed.
- Send: when the items have left our warehouse for the requested destination.
- In transit: when the order is pending delivery by the carrier.
- Delivered: final status indicating that the order has been delivered successfully.
Canceled: Cancelation may result from:
- Any issue with banking, delivery address or any type of fraud.
- After 3 unsuccessful attempts to deliver goods by the carrier to the indicated delivery address.
In the case of cancelations, the order amount will be refunded if any charges were made to your card.
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What if I'm not at the address indicated when the courier delivers the order?
After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you may also contact the courier after receiving said note. After another failed attempt, your order will be canceled and we will refund the amount.
During the sale or promotion period, some shipping methods may not be available.
F.A.Q.
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1. Which payment method can I use to place an order in bershka.com?
We accept payment with VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, and PAYPAL.
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2. How can I know the status of my order?
You can access the section “MY ORDERS” in your account and find out the status of your order at any time. If you placed your order as a Guest, you can track your order by clicking on the link provided in the confirmation email we sent you. If you have any queries regarding your order status or delivery, you can contact our Customer Service Department by calling 1-855 336 2909 or sending an email to contact_us@bershka.com
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3. How can I track my order?
Our courier will send you an email with the tracking number of your order once it has been shipped. With that tracking number you can know where your order is and when it will be delivered on real time.
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4. How can I modify or cancel my order?
Once the order has been confirmed it cannot be modified. However, while the order is still in our warehouse you can cancel it in “MY ORDERS” section in your account. If your order has already been shipped you can contact our Customer Service Department by calling 1-855 336 2909 or sending an email to contact_us@bershka.com and ask for a cancelation and we’ll try to reach the courier before the order is delivered.
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5. How do I return an order?
You can access the “RETURNS” section in your account and choose the items you wish to return and the number of packages you will send us. Once you finish the return request process in our website you’ll receive the first email from us with instructions on how to proceed. Once your request has been approved, we’ll send you a second email with the courier labels. We offer you two options for returning your package, you can drop-off your package in a drop-off location or you can arrange a pick-up with the courier.
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6. How will I receive the refund?
Once we have received and checked your items you will receive an email confirming your refund has been processed. We'll refund the price you purchased your items at, including sale items back to your original payment method. Please note that the return fee ($5.95) will be deducted from your refund.
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7. How can I exchange my items?
We don't offer an exchange for online orders. If you would like a different size or color, please return your unwanted item/s for a refund and place a new order.
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8. What do I do if I have an issue with my order or with one of the items of my order?
We want to fix these kinds of issues straight away. In the unlikely case that you have an issue with one of the items of your order, please contact our Customer Service Department by calling 1-855 336 2909 or sending an email to contact_us@bershka.com providing the order number, item's reference number, and description of the issue you are experiencing.
Terms and conditions
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Terms and Conditions
You can read the terms and conditions of sale here
General Information
Shopping at bershka.com is really easy and also fun
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Choose the Bershka section, Chico or Bsk and the type of item you want to buy (coats, dresses, T-shirts...)
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View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Color
- Size
- Price
Or if you prefer, use the search feature located at the upper, right-hand section of the screen.
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Did you find what you wanted?
Click on the picture of the item to see all its features regarding materials and care, reference number, price, colors and available sizes. Choose the one you want and add the item to your basket. You can then choose to return to the store to continue shopping or to checkout.
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Are you sure you have everything you need in your basket?
Click on checkout and sign up!
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You are on the last page of the checkout process, where you must now choose
- If you want to receive your order via standard or express delivery.
- Our available payment methods: Visa, Mastercard, American Express, Discover, IN and PayPal.
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You're all set!
Click on checkout and you will receive an email confirmation.
You can see the status of your order in real time in the my account section, but we will also send you an email each time there is a change in the status of your order.
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What can I buy at Bershka.com?
The same as in our physical stores, on the website you can buy current and cutting-edge fashion with a wide range of denim clothing, evening wear and casual fashion, always the latest trends for men and women.
In addition to clothing, in the different sections you can find accessories and footwear that perfectly combine with each style. And besides shopping, you can have fun as part of the Bershka community: our events, our music… our universe!!!!!
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Do I have to sign up to make a purchase?
No, you can access the “My Account” section where, among other things, you will be able to check in real time the status of your orders, their invoices (which have the same validity as a receipt) and you won't have to fill in your details for every purchase or you can also buy using the “purchase as a guest” feature.
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How do I recover a forgotten password?
You can recover it under “My Account” or in the “Sign In” section, where you have the option to request an email to reset your password.
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Once I've signed up, how do I change my details?
You can access and modify your details in the “personal details” section under “My Account.”
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Which Internet browsers should I use to correctly view the Bershka website?
The Bershka website is optimized to be viewed with Microsoft Internet Explorer 7 or later, Mozilla Firefox 3.5 or later, Google Chrome 6 or later and Safari 5 or later.
You can install the most recent versions of each browser at the following links:
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What screen resolution do I need?
1,024 in width x 768 in height and above.
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Is shopping at Bershka online secure?
Yes. You can shop calmly knowing that we make a great effort towards providing resources to guarantee the security of your purchases and your details.
GIFT CARD
The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.
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WHERE CAN I GET A GIFT CARD?
At bershka.com.
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WHERE CAN I USE A GIFT CARD?
You can use it bershka.com
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CAN I USE A GIFT CARD IN A DIFFERENT MARKET FROM WHERE IT WAS BOUGHT?
No, the Gift Card can only be used in the shops and bershka.com website of the market where it was bought.
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WHERE CAN I CHECK THE TERMS AND CONDITIONS OF USE OF THE CARD?
In "Gift Card" - "Conditions of use" and also in "Shopping Guide" - "Gift Card Conditions".
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WHAT HAPPENS IF I LOSE MY GIFT CARD?
The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.
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CAN I GET A REFUND OF THE REMAINING BALANCE?
No, the balance of the Card may not be refunded or exchanged for cash.
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CAN I TOP-UP A GIFT CARD?
No, the available balance will only increase if an item is returned that was paid for with the same Card.
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HOW DO I USE A GIFT CARD AT BERSHKA.COM?
Select payment method "Gift Card" and enter the Card number (16 dígitd) and the CVV (3 dígits).
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WHY COULD MY GIFT CARD BE REJECTED?
Your Gidt Card could be rejected fot the following reasons:
- The card may have expired. Check that your Card has not exceeded its expiry date.
- There could be no balance left on your Card.
- The details entered could be incorrect. Check that you have filled in all the required fields correctly.
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DO I NEED TO KEEP A USED CARD?
Yes, keep it in case you need to return an item bought with the Card.
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CAN I RETURN A GIFT CARD?
Unused Gift Cards can be returned within ONE MONTH from the purchase date. If the return is made throught bershka.com you do not need to send the physical card. We will automatically cancel the Card and you may destroy it.
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WHAT HAPPENS IF I RETURN AN ITEM BOUGHT AT BERSHKA.COM WITH A BERSHKA GIFT CARD?
The refund will be added to the existing balance on the Card if the Card still exists at the time or the return.
If for some reason it no longer exists, the refund will be made to a Bershka Credit Voucher Card.
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WHAT IS A CREDIT VOUCHER CARD?
A Credit Voucher Card is sometimes given when items are returned, and it works in exactly the same way as a Gift Card.
PURCHASE AS A GUEST
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PURCHASE AS A GUEST
This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.
If you purchased your item as a guest and want to track your order, click here
ELECTRONIC RECEIPT
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WHAT IS THE ELECTRONIC RECEIPT?
It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
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WHERE CAN I VIEW MY SALES RECEIPT?
You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.