The return period is 30 days.
How can I return an item?
You can return your item by requesting to do so through the ¨RETURNS¨ section in your account if you are not a registered customer by clicking on the link at the bottom of the page of your shipment email. You can leave your package in a UPS drop-off location or you can arrange a pick-up with the courier through the following number +1 800 823 7459.
Check the nearest return points to you, by clicking here.
The return fee is $5.95 and will be deducted from your refund.
Items purchased from Bershka are eligible for a full refund if returned within 30 days of purchase. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Unfortunately, it won´t be possible to return at our pop up store, any online products bought through our website.
For hygiene reasons, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be returned or exchanged.
How will I receive the refund amount?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
When will I receive the refund amount?
Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
What can I do if the refund amount is incorrect?
Contact our customer service department and we will solve the problem as quickly as possible.
How can I be sure my order has been placed correctly?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
Can I cancel an item in my order?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes, in the “Order History section ” of ““My Account.””.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.