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The return period is 30 days. |
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How can I return an item?
You can return your item by requesting to do through the ¨RETURNS¨ section in your account or,if you are not a registered customer ,by clicking on the link at the bottom of the page of your Delivery confirmation email. You will receive an email with a return label, put into a bag the items and the receipt. Then, stick the label on the package.
You can leave your package in a UPS drop-off location or you can arrange a pick-up with the courier through the following number +1 800 823 7459.
Check the nearest return points to you, by clicking here.
The return fee is $5.95 per order returned and will be deducted from the refunded amount.
In case you want to return items from several orders, it is important that you apply for a return request for each purchase, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the return request of a different order.
Items purchased from Bershka are eligible for a full refund if returned within days of purchase. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
For hygiene reasons, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be returned or exchanged.
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How will I receive the refund amount?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
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When will I receive the refund amount?
Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
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What can I do if the refund amount is incorrect?
Contact our customer service department and we will solve the problem as quickly as possible.
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How can I be sure my order has been placed correctly?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
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Can I cancel an item in my order?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
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Can I cancel my order?
Yes, in the “Order History section ” of ““My Account.””.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.
