30 days time to return		Return is always free

1. How can I return an item?

   There are 3 return options: in-store, at a Drop off point and Home Collection.

    

   IN STORE RETURN

   The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase. You need to have a fiscal receipt, the goods you would like to return, your passport or a digital copy of it to complete an “Act (request) for return of goods and refund” in the store.

    

   DROP OFF RETURN

   • Make the DROP OFF return request from your account.
   • You will receive an email confirming the request with the return label attached.
   • Put into the box: the goods, the fiscal receipt, completed and signed the “Act (request) for return of goods and refund”. Essential for the refund. You can download the Act for return here
   • Print and stick your return label into the package.
   • Drop your package at the nearest authorized Drop Off location.

    

   HOME COLLECTION

   • Make the HOME return request from your account.
   • You will receive an email confirming the request.
   • Put into the box: the goods, the fiscal receipt, completed and signed the “Act (request) for return of goods and refund”. Essential for the refund. You can download the Act for return here
   • A courier will arrive in the next few days to pick up the parcel.

    

   In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.

2. How will I receive the amount of my refund?

   Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.

3. When will the amount be refunded for my return?

   You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

4. What can I do if the amount of my refund is incorrect?

   Contact the customer service department, and we will solve the problem as quickly as possible.

5. How can I be sure my order has been made correctly?

   Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.

6. CAN I RETURN ANY ITEM?

   Any items that you wish to return must be in perfect condition, still have their original labels on and be unworn. Returns must be made within a maximum of 30 days of shipping confirmation.

    

   You cannot return:

   • Customised items
   • Underwear
   • Earrings
   • Hair accessories
   • Caps or hats
   • Printed on demand items
   • The Bershka Print Shop products

    

   Please note that the following special conditions apply for specific items:

   • Swimwear: must include the hygiene sticker
   • Accessories: must be returned in their full, original packaging and must not have been handled.
   • Fragrances and “Beauty” collection: must be returned in the same sealed, original packaging.
   • Packs: cannot be divided and all the items must be returned in the original packaging.

    

   We do not allow exchanges of any item purchased online.

7. Can I cancel an item in my order?

   As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.

8. Can I cancel my order?

   Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.