30 days time to return
Return is always free
How can I return an item?
You can return an item in any of our stores in the same country of purchase or at a drop off point.
The deadline to make your return is 30 days from the date of shipment confirmation.
- Make the request from your account -> here. If you placed the order as a Guest, click here.
- You will receive an email confirming the request.
- You will receive another email with the return label that you will need to print and stick on the package or you can write it outside of the package as readable or you can tell it to the responsible person at the return point.
- Go to the authorized return point and remember to add your receipt inside the package.
How will I receive my refund?
Once the return is approved, you will receive the amount on the same payment method that you used to make the purchase.
In the case of paid in store orders, you must go to one of our stores to receive the return on the same payment method you used to make the purchase.
When will I receive my refund?
As soon as it is approved, you will receive a confirmation email showing that the amount will be returned to your account in the next few days. The time it takes for the return to appear in your account will always depend on your bank.
What can I do if the amount of my refund is incorrect?
Get in touch with our customer service and we will resolve your query as soon as possible.
Can I change the clothes I bought at bershka.com?
Unfortunately, there is no exchange option for online purchases.
Can I return any item?
Yes, except for underwear, earrings, face coverings and hair items which cannot be returned because of the hygienic reasons.
The items must be in perfect condition and with their correct labels. Keep in mind the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories and face coverings: they need to be returned with their original packaging and without any manipulation.
- Fragrances and beauty collection: must be returned in the same original packaging, sealed.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.