Bershka Turkey Shopping guide

Orders & returns


30 days time to return		Return is always free

How can I return an item?

You can return an item in any of our stores in the same country of purchase or at a drop off point.

The deadline to make your return is 30 days from the date of shipment confirmation.
- IN STORE
- Return points
- Make the request from your account -> here. If you placed the order as a Guest, click here.
- You will receive an email confirming the request.
- You will receive another email with the return label that you will need to print and stick on the package or you can write it outside of the package as readable or you can tell it to the responsible person at the return point.
- Go to the authorized return point and remember to add your receipt inside the package.
How will I receive my refund?

Once the return is approved, you will receive the amount on the same payment method that you used to make the purchase.

In the case of paid in store orders, you must go to one of our stores to receive the return on the same payment method you used to make the purchase.

When will I receive my refund?

As soon as it is approved, you will receive a confirmation email showing that the amount will be returned to your account in the next few days. The time it takes for the return to appear in your account will always depend on your bank.

What can I do if the amount of my refund is incorrect?

Get in touch with our customer service and we will resolve your query as soon as possible.

Can I change the clothes I bought at bershka.com?

Unfortunately, there is no exchange option for online purchases.

Can I return any item?

Yes, except for underwear, earrings, face coverings and hair items which cannot be returned because of the hygienic reasons.

The items must be in perfect condition and with their correct labels. Keep in mind the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories and face coverings: they need to be returned with their original packaging and without any manipulation.
- Fragrances and beauty collection: must be returned in the same original packaging, sealed.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

Products

Shopping at bershka.com is really easy and also fun if you follow our easy steps

Will I receive the same product that I see in the picture?

Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Do you carry the same merchandise as in the physical stores?

Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
What is included in the price?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
What should I do if I receive a defective item?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
And if I receive an incorrect item?

If by some chance you receive an article you did not order, contact our customer service department.
CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
CAN I EXCHANGE ITEMS AT ANY STORE?

Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

You have 30 days from the date shown on the shipping confirmation email.

At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.

Payment

Paying your purchases
just got easier

Which payment methods can I use to make my purchase?

You can pay with the following cards: Visa, Visa Electron, MasterCard, American Express, IN and gift card.

We do not accept cash, checks or phone orders.
When is the purchase amount removed from my bank account?

Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.

This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
For what reasons could my credit card be rejected?

Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.

If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I get an invoice in my company’s name?

Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
Can I request Tax-Free?

No. Tax-free only applies to products purchased in-store and which are taken from the store by the individual.
Is it safe to purchase with a bank card at bershka.com?

Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

Shipping

In store delivery

completely free

Standard delivery

shipping fee 7,95 TL

no matter how many
items you purchase.

Same Day Istanbul

20,00 TL

If you place your order until 16.30, you’ll receive your order same day until 23.00 latest. No delivery on Sunday & bank holidays

During the sale or promotion period, some shipping methods may not be available.

Where can I ship my order?

To one of our physical stores or to the home or work address your specify, never to a post office box.
Can the market receiving the shipment be different than the market of purchase?

No. The market where it is shipped must be the same as that of its purchase.
When will I receive my order?

Delivery times vary depending on the type of delivery:
- Between 3 and 5 working days for shipment to a store.
- Between 2 and 3 working days for standard delivery.
- Same day delivery: Orders before 14:00 will be delivered by 20:00. Orders between 14:00-16:30 will be delivered by 23:00. No Delivery on Sunday and bank holidays.
Extended delivery period during sales
Can the shipping address be different than the billing address?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
Can I check the status of my order?

Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.

If you purchased your item as a guest and want to track your order, click here
What messages will I receive regarding my order status?

E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For home delivery, you will receive an sms text message from the shipping company letting you know the date your order will arrive.

For store shipment, we will send you an email and sms when your order arrives to your chosen store, so that you can go and pick it up.
What would be the status of my order?

Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In store: from the moment it arrives in-store, if this was your shipping option.
- In transportation: when your order is pending delivery by the courier.
Delivered: final status, indicating that the order was successfully delivered to you.

Cancelled. Cancellation can result from:
- Any issue with banking, delivery address or any kind of fraud.
- After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
- Or if sending to a store, 15 days have passed from the email and sms date indicating that your order has arrived at the store.
For cancellations, the order amount will be refunded, if there was a charge made to the card.
If I send an order to the store, from whom do I request the package?

You can request your package from anyone at the store without passing through checkout or waiting in lines. Show the order number and it’s yours!
What if I'm not at the address indicated when the courier delivers the order?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.

Show more in Shipping

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
CAN I EXCHANGE ITEMS AT ANY STORE?

Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

You have 30 days from the date shown on the shipping confirmation email.

Show more in F.A.Q.

Terms & conditions

Terms & Conditions

You can read the terms and conditions of sale here

General Information

Shopping at bershka.com is really easy and also fun:

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
Did you already find what you wanted?

Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
Are you sure you have all you need in your basket?

Click on Checkout and sign up!
You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order to one of our stores, a drop point or if you prefer to receive it via standard or express shipping..
- Payment options available: Visa, Visa Electron, MasterCard, American Express, Affinity Card, Gift Card or PayPal.
You’re all set!

Click on Checkout, and you will receive an email confirmation.

You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
What can I buy at Bershka.com?

The same as in our physical stores, you can buy all items from the three sections via internet:

Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.

BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…

Along with clothes, in the different sections you can find accessories and footwear that best work with each style.

And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more

TARJETA REGALO

The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.

WHERE CAN I GET A GIFT CARD?

In any Bershka shop or at bershka.com.
WHERE CAN I USE A GIFT CARD?

You can use it in a Bershka shop and at bershka.com
CAN I USE A GIFT CARD IN A DIFFERENT MARKET FROM WHERE IT WAS BOUGHT?

No, the Gift Card can only be used in the shops and bershka.com website of the market where it was bought
WHERE CAN I CHECK THE TERMS AND CONDITIONS OF USE OF THE CARD?

In "Gift Card" - "Conditions of use" and also in "Shopping Guide" - "Gift Card Conditions".
WHAT HAPPENS IF I LOSE MY GIFT CARD?

The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.
CAN I GET A REFUND OF THE REMAINING BALANCE?

No, the balance of the Card may not be refunded or exchanged for cash.
CAN I TOP-UP A GIFT CARD?

No, the available balance will only increase if an item is returned that was paid for with the same Card.
HOW DO I USE A GIFT CARD AT BERSHKA.COM?

Select payment method "Gift Card" and enter the Card number (16 digit) and the CVV (3 digits).
WHY COULD MY GIFT CARD BE REJECTED?

Your Gift Card could be rejected fot the following reasons:
- The card may have expired. Check that your Card has not exceeded its expiry date.
- There could be no balance left on your Card.
- The details entered could be incorrect. Check that you have filled in all the required fields correctly.
DO I NEED TO KEEP A USED CARD?

Yes, keep it in case you need to return an item bought with the Card.
CAN I RETURN A GIFT CARD?

Unused Gift Cards can be returned within ONE MONTH from the purchase date. If the return is made through bershka.com you do not need to send the fhysical card. We will automatically cancel the Card and you may destroy it.
WHAT HAPPENS IF I RETURN AN ITEM BOUGHT AT BERSHKA.COM WITH A BERSHKA GIFT CARD?

The refund will be added to the existing balance on the Card if the Card still exists at the time or the return.

If for some reason it no longer exists, the refund will be made to a Bershka Credit Voucher Card.
WHAT IS A CREDIT VOUCHER CARD?

A Credit Voucher Card is sometimes given when items are returned, and it works in exactly the same way as a Gift Card.

PURCHASE AS A GUEST

PURCHASE AS A GUEST

This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.

If you purchased your item as a guest and want to track your order, click here

Community face coverings

WITHDRAWN ITEMS

At Bershka we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.

There are currently no items being withdrawn. For further information about previous withdrawals, please contact our Customer Service Department.

Community face coverings
CWA 17553:2020

***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***

Properties:

Batch 0508 Filtration: level 70/90% according to EN-14683 Resist at least 30 washing and drying cycles keeping its capabilities Adult size Not suitable for children under 3 years of age.

Warnings and precautions for use:

— If you are ill, this community face covering is unsuitable. Seek advice from your doctor.
— This community face covering is not a medical device within the meaning of Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it personal protective equipment in the sense of Regulation EU/2016/425 (respiratory protective devices).
— Always check that the community face covering is correctly fitted and covers your nose, mouth and chin. It is recommended that this community face covering be worn on bare skin; beards can reduce the filtration efficiency to below the limits set out.
—Community face coverings are not suitable for children under 3 years of age. It is recommended that children between 3 and 12 years are supervised while wearing the community face covering. A community face covering which hinders the user's ability to breathe when first put on is deemed unsuitable. It can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures (regular hand-washing, physical separation, reduced contact with other people). It minimizes the projection of user's respiratory droplets saliva into the environment.
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.

Washing instructions:

Maximum number of washes (following washing instructions): 5 Perform a complete washing cycle (dampen, wash, rinse, using standard detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with products that could degrade or damage the mask material and avoid environments where the item could become contaminated again once clean.

Back to shop

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You must log in to see the status of your order or follow the instructions in the confirmation email if you placed your order as a guest.

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Shopping guide

Orders & returns

Products

Payment

Shipping

F.A.Q.

Terms & conditions

General information

Purchase as a Guest

Orders & returns

How can I return an item?

How will I receive my refund?

When will I receive my refund?

What can I do if the amount of my refund is incorrect?

Can I change the clothes I bought at bershka.com?

Can I return any item?

Products

Will I receive the same product that I see in the picture?

Will you restock items indicated as “out of stock?”

Do you carry the same merchandise as in the physical stores?

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

What is included in the price?

What should I do if I receive a defective item?

And if I receive an incorrect item?

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

CAN I EXCHANGE ITEMS AT ANY STORE?

HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

Payment

Which payment methods can I use to make my purchase?

When is the purchase amount removed from my bank account?

For what reasons could my credit card be rejected?

Can I get an invoice in my company’s name?

Can I request Tax-Free?

Is it safe to purchase with a bank card at bershka.com?

Shipping

In store delivery

Standard delivery

Same Day Istanbul

Where can I ship my order?

Can the market receiving the shipment be different than the market of purchase?

When will I receive my order?

Can the shipping address be different than the billing address?

Can I check the status of my order?

What messages will I receive regarding my order status?

What would be the status of my order?

If I send an order to the store, from whom do I request the package?

What if I'm not at the address indicated when the courier delivers the order?

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

CAN I EXCHANGE ITEMS AT ANY STORE?

HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

Terms & conditions

Terms & Conditions

General Information

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)

View all the items you want. If you are looking for something specific, you can refine your search using the tabs:

Did you already find what you wanted?

Are you sure you have all you need in your basket?

You are now on the last page of the checkout process, where you need to choose

You’re all set!

What can I buy at Bershka.com?

TARJETA REGALO

WHERE CAN I GET A GIFT CARD?

WHERE CAN I USE A GIFT CARD?

CAN I USE A GIFT CARD IN A DIFFERENT MARKET FROM WHERE IT WAS BOUGHT?

WHERE CAN I CHECK THE TERMS AND CONDITIONS OF USE OF THE CARD?

WHAT HAPPENS IF I LOSE MY GIFT CARD?

CAN I GET A REFUND OF THE REMAINING BALANCE?

CAN I TOP-UP A GIFT CARD?

HOW DO I USE A GIFT CARD AT BERSHKA.COM?

WHY COULD MY GIFT CARD BE REJECTED?

DO I NEED TO KEEP A USED CARD?

CAN I RETURN A GIFT CARD?

WHAT HAPPENS IF I RETURN AN ITEM BOUGHT AT BERSHKA.COM WITH A BERSHKA GIFT CARD?

WHAT IS A CREDIT VOUCHER CARD?

PURCHASE AS A GUEST

PURCHASE AS A GUEST

Community face coverings
CWA 17553:2020