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30 days time to return |
Return is always free |
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HOW CAN I RETURN AN ITEM?
You can return your item by requesting to do through the ¨RETURNS¨ section in your account or, if you are not a registered customer ,by clicking on the link at the bottom of the page of your Delivery confirmation email.
There are three return options: in-store, home collection and DropOff
The simplest way is to return the item at one of the Bershka stores in the market where you made the purchase, provided they have the same department the item belongs to (women’s or men’s)You can also request a DropOff return on our website, where you can leave the items at one of our collection points.
If you prefer, you can request a return through our website and a courier will collect the items at the address you specify, located in the same market where you made the order. The courier company will contact you. The steps to follow are indicated in the “My Account” section.
If you purchased your item as a guest and want to return your order, click here
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HOW CAN I RETURN AN ITEM THAT HAS BEEN PAID WITH COD?
You can make a return though any of the usual methods.
If you want to return your cash on delivery order from home go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be made by bank transfer.
If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made in cash from the cash till.
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HOW WILL I RECEIVE THE REFUND AMOUNT?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
In the case of cash on delivery orders, the refund will be made differently depending on the return method.
There are two return options for cash on delivery purchases: in-store and at home collection.
If you want to return your cash on delivery order from home go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be made by bank transfer.
If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made by bank transfer.
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WHAT CAN I DO IF THE REFUND AMOUNT IS INCORRECT?
Contact our customer support department and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN PLACED CORRECTLY?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the Delivery Confirmation.
Items that cannot be exchanged or returned:
- Personalized items
- Lingerie
- Earrings
- Hair items
- Caps or hats.
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
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CAN I CANCEL MY ORDER?
Yes, in the Order History section of “My Account”.
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Can I cancel my order?
Yes, in the Order History section of “My Account”.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.
