Bershka.com reserves the right to refuse returns communicated or sent after the deadline,
or items that are not in the same condition that they were received.
Paying your purchases
just got easier
Which payment methods can I use to make my purchase?
You can pay with the following credit cards: Visa, Visa Electron, MasterCard, P24, Gift Card and American Express, Paypal.
We do not accept cash, checks or phone orders.
When is the purchase amount removed from my bank account?
Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.
This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
For what reasons could my credit card be rejected?
Your credit card can be rejected for the following reasons:
The card could be expired. Check the expiration date to rule out this possibility.
You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.
If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I request Tax-Free?
No. Tax-free only applies to products purchased in-store and which are taken from the store by the individual.
Is it safe to purchase with a bank card at Bershka.com?
Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.
For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.
Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.
Bershka.com reserves the right to contact you to request more information in the event of any problems with payment.
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In store delivery
shipping fee 8 PLN
Buy before 4pm to receive your order next day from Monday to Thursday
shipping fee 8 PLN
no matter how many
items you purchase.
Shipping fee 15 PLN
Buy before 10.30am to receive your order the same day between 6pm and
10 pm (not available on weekends)
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Terms & conditions
Terms & Conditions
You can read the terms and conditions of sale here
How do I shop online?
You can easily make a purchase from any browser or through our iOS or Android app. Download it here safe in the knowledge that we guarantee the security of your data during all your purchases.
Simply follow the following easy steps:
Select the section you’re interested in and the category of the item you’d like to purchase or use our search function to find it. You can view all the information about the items you’re interested in via each product's description (e.g. materials, care instructions, size, colour, price, reference number).
Add the items you want to buy to your cart and then check out, either as a registered user or as a guest! However, if you register you’ll get access to your own account where you can directly track your orders.
To complete your purchase, you'll need to select your shipping and payment methods of choice.
That's it. Click on ‘Pay and Process your Order’ and... Done!
We'll send you confirmation of your order by email.
Do I have to be registered to buy at bershka.com?
"No need, you can shop as a guest. You will not have access to ""My Account"" to check the status of your orders or invoices, but we will inform you by email about each step of the process from when you finalize your order until you receive it.
If you register, you will have access to the “My account” section where you can check the status of your orders and invoices at any time and you will not have to fill in your data every time you make a purchase."
How can I recover my password?
If you forget your password, you can recover it in “My Account” section, where you will have the option to request an email to reset it.
How can I modify the data in my user account?
You can change your data at any time from the “personal information” section of “My account”.
The perfect solution for those last-minute gifts. Giftcards will be sent to the recipient’s email address. Valid at physical stores as well as the online store.
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PURCHASE AS A GUEST
PURCHASE AS A GUEST
This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.
If you purchased your item as a guest and want to track your order, click here
What is the electronic receipt?
It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
Where can I view my sales receipt?
You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.
How do I return an item if I don't have a receipt?
For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.
For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!
How can I exchange items without a receipt
The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!
Community face coverings
At Bershka we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.
There are currently no items being withdrawn. For further information about previous withdrawals, please contact our Customer Service Department.
Community face coverings CWA 17553:2020
***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***
Filtration: level 70/90% according to EN-14683
Resist at least 30 washing and drying cycles keeping its capabilities
Not suitable for children under 3 years of age.
Warnings and precautions for use:
— If you are ill, this community face covering is unsuitable. Seek advice from
— This community face covering is not a medical device within the meaning of
Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it
personal protective equipment in the sense of Regulation EU/2016/425
(respiratory protective devices).
— Always check that the community face covering is correctly fitted and
covers your nose, mouth and chin. It is recommended that this community
face covering be worn on bare skin; beards can reduce the filtration efficiency
to below the limits set out.
—Community face coverings are not suitable for children under 3 years of
age. It is recommended that children between 3 and 12 years are supervised
while wearing the community face covering. A community face covering which
hinders the user's ability to breathe when first put on is deemed unsuitable. It
can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures
(regular hand-washing, physical separation, reduced contact with other
people). It minimizes the projection of user's respiratory droplets saliva into
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.
Maximum number of washes (following washing instructions): 5
Perform a complete washing cycle (dampen, wash, rinse, using standard
detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus
diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with
that could degrade or damage the mask material and avoid environments
where the item could become contaminated again once clean.
Shopping guideReturns & changesPaymentShipments and cancellationsTerms & conditionsShop onlineGift CardPurchase as a GuestCommunity face coverings