Orders & returns
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30 days time to return |
Return is always FREE |
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How can I return an item?
There are 2 return options: in-store and Home Collection.
IN-STORE RETURN
The easiest way to return an item is to visit one of Bershka's stores in the country where you purchased it, and the store must be in the same department as the item (women's or men's).
If you paid by VISA, Mastercard or Gift Card refund will be made on the original payment method.
If paid by COD refunds will be launched by bank transfer.
HOME COLLECTION
The Home Collection return method has a cost of 150 PHP per order returned and will be deducted from the refunded amount.
You can request a return through our website (The steps to follow are indicated in "My Account") and a courier will collect the items at the address you specify between 24 -48 hours, always when located in the same market where you placed the order. The courier will contact you, if you are not at home it will be necessary to request a new attempt.
If you want to return your cash on delivery order from home, go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be launched by bank transfer.
If you paid by VISA, Mastercard or Gift Card refund will be made on the original payment method.
Either way, the steps to follow are indicated in "My Account” “Returns” and garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.
In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.
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HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?
VISA, Mastercard or Gift Card
Refund will be made on the original payment method.
COD
When choosing home collection, you will receive a refund via bank transfer remember to fill in your bank details in the return form of your account.
When returning in-store, refund will be by bank transfer.
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WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?
VISA, Mastercard
You will receive your money back in your bank account and the time it takes to reflect depends on your banking institution.
Cash on delivery
Home Return: Once the return has been approved, you will receive an email with details and a bank transfer refund if you have provided your bank details on the return form on your account. The refund time varies depending on your bank.
Store Return: Bank Transfer.
Gift Card:
You will receive the refund money at the same moment that the garment is scanned and the return is processed.
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WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
Contact the customer service department, and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.
Items that cannot be exchanged or returned:
• Personalized items
• Printed on demand ítems
• The Bershka Print Shop products
• Lingerie
• Earrings
• Hair items
• Caps or hats
• Swimwear
• Accessories
• Fragrances and beautyRemember you can not return: • Bodysuits
Special returns:
• Packs: Must not be separated and must be returned with all the pieces in the original packaging. • COMBO WINS: Items can not be returned individually.Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order, in case that the system allows you to.
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CAN I CANCEL MY ORDER?
Yes, but just during the grace period, going to “My Account” under “Order History”. If grace period is passed, order is not possible to be canceled.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
Products
Shopping at bershka.com is really easy and also fun if you follow our easy steps
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WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?
Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
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WILL YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify. If it is not possible to restock the item, we will remove it from the website.
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DO YOU CARRY THE SAME MERCHANDISE AS IN THE PHYSICAL STORES?
Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
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ARE THE OFFLINE AND ONLINE PRICES THE SAME?
Yes, but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
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WHAT IS INCLUDED IN THE PRICE?
All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
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WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
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AND IF I RECEIVE AN INCORRECT ITEM?
If by some chance you receive an article you did not order, contact our customer service department.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
There are some specific items that can not be exchange or returned, check it in return section.
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CAN I EXCHANGE ITEMS AT ANY STORE?
To Exchange an online order is just possible going to the physical store and change by different size/colour. As long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
There are some specific items that can not be exchange or returned, check it in return section.
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HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?
You have 30 days from the date shown on the shipping confirmation email.
Only returns are allowed for online purchase, you can always return the item and buy it again.
Payment
Paying your purchases
just got easier
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WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?
VISA; MASTERCARD; COD; Gift Card
SHIPPING
STANDARD DELIVERYShipping Fee of 150 PHP 5 – 8 working days Free for orders over 3,995.00 PHP (only for new collection) |
PICK-UP IN STORECompletely FREE 5 – 8 working days |
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WHERE CAN I SHIP MY ORDER?
To home, work address or Bershka’s store.
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CAN THE MARKET RECEIVE THE SHIPMENT BE DIFFERENT THAN THE MARKET OF PURCHASE?
No. The market where it is shipped must be the same as that of its purchase.
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WHEN WILL I RECEIVE MY ORDER?
Delivery times vary depending on the type of delivery:
STANDARD Delivery: 5-8 working days
IN-STORE: 5-8 working days
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CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
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CAN I CHECK THE STATUS OF MY ORDER?
Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
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WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?
- E-mail order confirmation at the time of payment.
- E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.
For home delivery, you will receive a SMS text message from the shipping company letting you know the date your order will arrive.
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WHAT WOULD BE THE STATUS OF MY ORDER?
Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In transportation: when your order is pending delivery by the courier.
- Delivered: final status, indicating that the order was successfully delivered to you.
- Cancelled: Cancellation can result from: After 2 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
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WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?
After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.
F.A.Q.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
Clothing must be in perfect condition.
There are some specific items that can not be exchange or returned, check it in return section.
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Chat Opening Hours:
Monday to Friday: from 9:00 am till 19:00 pm.
Terms & conditions
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TERMS AND CONDITIONS
You can read the terms and conditions of sale here
General Information
Shop Online
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How do I shop online?
You can easily make a purchase from any browser or through our iOS or Android app. Download it knowing that we guarantee the security of your data during all your purchases.
Simply follow the following easy steps:
- Select the section you’re interested in and the category of the item you’d like to purchase or use our search function to find it. You can view all the information about the items you’re interested in via each product's description (e.g. materials, care instructions, size, colour, price, reference number).
- Add the items you want to buy to your basket, create an account to process your order.
- To complete your purchase, you'll need to select your shipping and payment methods of choice.
That's it. Click on ‘Pay and Process your Order’ and... Done!
We'll send you confirmation of your order by email.
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Do I have to be a registered user to shop at bershka.com?
Yes. If you sign up, you'll have access to the ‘My Account’ section where you'll be able to check the status of your orders and receipts at any time and you won't have to fill in your details for every purchase.
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How can I recover my password?
If you forget your password, you can recover it by going to “Log In” and then by clicking on “Forgotten your password”?
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How can I change my user account information?
You can change your information at any time under the “Personal details” section of “My Account”.
GIFT CARD
The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.
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WHAT IS A GIFT CARD?
It is a Gift Card bought in a Bershka’s physical store (not on bershka.com) and can be used as a payment method online plus stores purchases.
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WHERE CAN I GET AND USE A GIFT CARD?
You just can buy our gift cards at a Bershka’s store and can be used as payment method in both physical stores and on bershka.com.
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WHAT HAPPENS IF I LOSE MY GIFT CARD?
The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.
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CHECK THE BALANCE OF YOUR CARD
The balance of the Card may not be refunded or exchanged for cash, and the available balance will only increase if an item is returned that was paid for with the same Card. Consult the current balance and transactions of your gift card here.
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Is the card rechargeable?
No, it is not rechargeable.
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Does the Gift Card expire?
The Gift Card has not expiry date.