Shopping guide

What is a gift receipt?

A gift receipt is a receipt that doesn’t reveal the cost of the purchase, allowing you to buy gifts for anyone you like. You can also add a personalized message.

The person who receives a gift with this receipt can exchange it or return it at the store. The total amount for returned items is refunded in the form of store credit if the return is made at a store.

• If you don’t have a physical store nearby, contact our customer service department.

How do I add a gift receipt to an order?

If you want to add a gift receipt to an order, you just have to select the box “send as a gift” in the shopping cart. This option is not available if your order includes a gift card.

Can I send a message to the recipient?

Yes, select the option “Gift Receipt” in the shopping cart and you can add a brief message that will be printed and included in your order.

How long do I have to return an order?

You have one month from the date that appears on the gift receipt to return an item.

How do I pay with the store credit I received when making a return?

To pay with store credit, select the box “Gift Card” when choosing your payment method for the order.

How can the recipient return an order with a gift receipt?

The recipient can return the order at any Bershka store in the country where the order was made.

• If you don’t have a store nearby, contact our customer service department.

How is the recipient reimbursed?

• If the return is made at a store, they will receive store credit.
• Through store credit that you will receive when returning an item at the store.

Can I be reimbursed through the original payment method?

Yes, to do so, use the bill that you can download from your Bershka.com account instead of using the gift receipt.

WITHDRAWN ITEMS

At Bershka we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.

There are currently no items being withdrawn. For further information about previous withdrawals, please contact our Customer Service Department.

Community face coverings
CWA 17553:2020

***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***

Properties:

Batch 0508 Filtration: level 70/90% according to EN-14683 Resist at least 30 washing and drying cycles keeping its capabilities Adult size Not suitable for children under 3 years of age.

Warnings and precautions for use:

— If you are ill, this community face covering is unsuitable. Seek advice from your doctor.
— This community face covering is not a medical device within the meaning of Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it personal protective equipment in the sense of Regulation EU/2016/425 (respiratory protective devices).
— Always check that the community face covering is correctly fitted and covers your nose, mouth and chin. It is recommended that this community face covering be worn on bare skin; beards can reduce the filtration efficiency to below the limits set out.
—Community face coverings are not suitable for children under 3 years of age. It is recommended that children between 3 and 12 years are supervised while wearing the community face covering. A community face covering which hinders the user's ability to breathe when first put on is deemed unsuitable. It can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures (regular hand-washing, physical separation, reduced contact with other people). It minimizes the projection of user's respiratory droplets saliva into the environment.
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.

Washing instructions:

Maximum number of washes (following washing instructions): 5 Perform a complete washing cycle (dampen, wash, rinse, using standard detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with products that could degrade or damage the mask material and avoid environments where the item could become contaminated again once clean.