Bershka Mexico Shopping guide

Orders & returns


30 days time to return		Return is always free

How can I return an item?

There are 2 return options: in-store and home pick up (not available for cash on delivery orders).
The simplest way is to return the item at one of the Bershka shops located in the market in which you made the purchase, provided they have the same section the clothes belongs to (girls or boys).

If you prefer, you can request a return through our website and a courier will collect the items at the adress you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in "My Account". Garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.

If you purchased your item as a guest and want to return your order, click here

For hygienic reasons, stockings, socks, earrings, headbands and other hair ornaments (forks, bands, scrunchies etc.) cannot be returned or exchanged.
How will I receive the amount of my refund?

Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.

If you have made your purchase with the OXXO payment method, the return will be made onto a credit voucher that you will receive via email which is valid in our stores and at the Bershka.com website.

For orders placed by Cash On Delivery you will need to go to one of our stores to get the refund in cash.
When will the amount be refunded for my return?

Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?

Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?

Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?

As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?

Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

Products

Shopping at bershka.com is really easy and also fun if you follow our easy steps

Will I receive the same product that I see in the picture?

Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Do you carry the same merchandise as in the physical stores?

Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
What is included in the price?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
What should I do if I receive a defective item?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
And if I receive an incorrect item?

If by some chance you receive an article you did not order, contact our customer service department.

At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.

Payment

Paying your purchases
just got easier

Which payment methods can I use to make my purchase?

You can pay with the following payment methods: Visa, MasterCard, American Express, Affinity Card and PayPal

Pay now in cash in OXXO stores
It is possible that some payment methods are not available during promotion periods or sales.
Cash payment with OXXO

OXXO is a cash payment method that you can use at any of the OXXO establishments. You have 48 natural hours to finalize your payment. If the payment is not finalized in this timeframe, the order will be cancelled automatically.

How do I use it at Bershka.com?
- Fill your shopping cart and choose your preferred delivery method (in store, Standard or drop point).
- Select OXXO as your payment method.
- You will then access the order confirmation page with a barcode that you can download, print or find in the MY ACCOUNT > MY ORDERS section whenever you like.
- Bring this barcode to a OXXO store and pay for your order. You have 48 natural hours to finalize your payment. If the payment is not finalized in this timeframe, the order will be cancelled automatically.
- Once you have paid, you will receive your order at the address, store, or drop point you selected. Easy, right?
For returns:

You can make a return through any of the usual methods:

Home collection or in-store return

The return will be made onto a credit voucher that you will receive via email which is valid in our stores and at the Bershka.com website.
When is the purchase amount removed from my bank account?

Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.

This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
For what reasons could my credit card be rejected?

Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.

If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I get an invoice in my company’s name?

Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
Can I request Tax-Free?

No. Tax-free only applies to products purchased in-store and which are taken from the store by the individual.
Is it safe to purchase with a bank card at bershka.com?

Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

Click here to download the Order Cancellation Form

Show more in Payment

Shipping

In store delivery

completely free

Standard delivery

shipping fee 65 MXN

no matter how many
items you purchase.

Drop point

shipping fee of 55 MXN

and over 1500 where you
can receive your order.

Same day delivery

95 MXN

Place your order before 12:00 PM to get it today! It is available for selected postal codes in the city of Ciudad de México, Huixquilucan de Degollado, Naucalpan de Juárez and Tlalnepantla de Baz.

Express delivery

95 MXN

Between 1 and 2 working days for express delivery.

During the sale or promotion period, some shipping methods may not be available.

Where can I ship my order?

To one of our physical stores or to the home or work address your specify, never to a post office box.
Can the market receiving the shipment be different than the market of purchase?

No. The market where it is shipped must be the same as that of its purchase.
When will I receive my order?

Delivery times vary depending on the type of delivery:
- Between 3 and 5 working days for shipment to a store.
- Between 2 and 4 working days for standard delivery.
- Between 3 and 5 working days for drop point delivery.
Extended delivery period during sales
Can the shipping address be different than the billing address?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
Can I check the status of my order?

Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.

If you purchased your item as a guest and want to track your order, click here
What messages will I receive regarding my order status?

E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For home delivery, you will receive an sms text message from the shipping company letting you know the date your order will arrive.

For store shipment, we will send you an email and sms when your order arrives to your chosen store, so that you can go and pick it up.

For Drop point delivery, you will receive a SMS with instructions when you order is ready to collect at the requested point.
What would be the status of my order?

Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In store: from the moment it arrives in-store, if this was your shipping option.
- In transportation: when your order is pending delivery by the courier.
Delivered: final status, indicating that the order was successfully delivered to you.

Cancelled. Cancellation can result from:
- Any issue with banking, delivery address or any kind of fraud.
- After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
- Or if sending to a store, 15 days have passed from the email and sms date indicating that your order has arrived at the store.
For cancellations, the order amount will be refunded, if there was a charge made to the card.
If I send an order to the store, from whom do I request the package?

You can request your package to anyone in the store without checkout or wait queues. Show the order number and it’s yours!
What if I'm not at the address indicated when the courier delivers the order?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.

Show more in Shipping

F.A.Q.

Can I exchange my products?

No, only returns are allowed.

Show more in F.A.Q.

Terms & conditions

Terms & Conditions

You can read the terms and conditions of sale here

General Information

Shopping at bershka.com is really easy and also fun:

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
Did you already find what you wanted?

Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
Are you sure you have all you need in your basket?

Click on Checkout and sign up!
You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order to one of our stores, a drop point or if you prefer to receive it via standard or express shipping..
- Payment options available: Visa, Visa Electron, MasterCard, American Express, Affinity Card, Gift Card or PayPal.
You’re all set!

Click on Checkout, and you will receive an email confirmation.

You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
What can I buy at Bershka.com?

The same as in our physical stores, you can buy all items from the three sections via internet:

Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.

BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…

Along with clothes, in the different sections you can find accessories and footwear that best work with each style.

And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more

PURCHASE AS A GUEST

PURCHASE AS A GUEST

This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.

If you purchased your item as a guest and want to track your order, click here

Gift Receipt

What is a gift receipt?

A gift receipt is a receipt that doesn’t reveal the cost of the purchase, allowing you to buy gifts for anyone you like. You can also add a personalized message.

The person who receives a gift with this receipt can exchange it or return it at the store. The total amount for returned items is refunded in the form of store credit if the return is made at a store.
- If you don’t have a physical store nearby, contact our customer service department.
How do I add a gift receipt to an order?

If you want to add a gift receipt to an order, you just have to select the box “send as a gift” in the shopping cart. This option is not available if your order includes a gift card.
Can I send a message to the recipient?

Yes, select the option “Gift Receipt” in the shopping cart and you can add a brief message that will be printed and included in your order.
How long do I have to return an order?

You have one month from the date that appears on the gift receipt to return an item.
How do I pay with the store credit I received when making a return?

To pay with store credit, select the box “Gift Card” when choosing your payment method for the order.
How can the recipient return an order with a gift receipt?

The recipient can return the order at any Bershka store in the country where the order was made.
- If you don’t have a store nearby, contact our customer service department.
How is the recipient reimbursed?
- If the return is made at a store, they will receive store credit.
- Through store credit that you will receive when returning an item at the store.
Can I be reimbursed through the original payment method?

Yes, to do so, use the bill that you can download from your Bershka.com account instead of using the gift receipt.

Electronic Receipt

What is the electronic receipt?

It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
Where can I view my sales receipt?

You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.
How do I return an item if I don't have a receipt?

For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!
How can I exchange items without a receipt

The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!

Community face coverings

Community face coverings
CWA 17553:2020

***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***

Properties:

Batch 0508 Filtration: level 70/90% according to EN-14683 Resist at least 30 washing and drying cycles keeping its capabilities Adult size Not suitable for children under 3 years of age.

Warnings and precautions for use:

— If you are ill, this community face covering is unsuitable. Seek advice from your doctor.
— This community face covering is not a medical device within the meaning of Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it personal protective equipment in the sense of Regulation EU/2016/425 (respiratory protective devices).
— Always check that the community face covering is correctly fitted and covers your nose, mouth and chin. It is recommended that this community face covering be worn on bare skin; beards can reduce the filtration efficiency to below the limits set out.
—Community face coverings are not suitable for children under 3 years of age. It is recommended that children between 3 and 12 years are supervised while wearing the community face covering. A community face covering which hinders the user's ability to breathe when first put on is deemed unsuitable. It can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures (regular hand-washing, physical separation, reduced contact with other people). It minimizes the projection of user's respiratory droplets saliva into the environment.
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.

Washing instructions:

Maximum number of washes (following washing instructions): 5 Perform a complete washing cycle (dampen, wash, rinse, using standard detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with products that could degrade or damage the mask material and avoid environments where the item could become contaminated again once clean.

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Shopping guide

Orders & returns

Products

Payment

Shipping

F.A.Q.

Terms & conditions

General information

Purchase as a Guest

Gift Receipt

Community face coverings

Orders & returns

How can I return an item?

How will I receive the amount of my refund?

When will the amount be refunded for my return?

What can I do if the amount of my refund is incorrect?

How can I be sure my order has been made correctly?

Can I cancel an item in my order?

Can I cancel my order?

Products

Will I receive the same product that I see in the picture?

Will you restock items indicated as “out of stock?”

Do you carry the same merchandise as in the physical stores?

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

What is included in the price?

What should I do if I receive a defective item?

And if I receive an incorrect item?

Payment

Which payment methods can I use to make my purchase?

Cash payment with OXXO

When is the purchase amount removed from my bank account?

For what reasons could my credit card be rejected?

Can I get an invoice in my company’s name?

Can I request Tax-Free?

Is it safe to purchase with a bank card at bershka.com?

Shipping

In store delivery

Standard delivery

Drop point

Same day delivery

Express delivery

Where can I ship my order?

Can the market receiving the shipment be different than the market of purchase?

When will I receive my order?

Can the shipping address be different than the billing address?

Can I check the status of my order?

What messages will I receive regarding my order status?

What would be the status of my order?

If I send an order to the store, from whom do I request the package?

What if I'm not at the address indicated when the courier delivers the order?

F.A.Q.

Can I exchange my products?

Terms & conditions

Terms & Conditions

General Information

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)

View all the items you want. If you are looking for something specific, you can refine your search using the tabs:

Did you already find what you wanted?

Are you sure you have all you need in your basket?

You are now on the last page of the checkout process, where you need to choose

You’re all set!

What can I buy at Bershka.com?

PURCHASE AS A GUEST

PURCHASE AS A GUEST

Gift Receipt

What is a gift receipt?

How do I add a gift receipt to an order?

Can I send a message to the recipient?

How long do I have to return an order?

How do I pay with the store credit I received when making a return?

How can the recipient return an order with a gift receipt?

How is the recipient reimbursed?

Can I be reimbursed through the original payment method?

Electronic Receipt

What is the electronic receipt?

Where can I view my sales receipt?

How do I return an item if I don't have a receipt?

Community face coverings
CWA 17553:2020