30 days time to return
Return is always free
How can I return an item?
There are 2 return options: in-store and home pick up (not available for cash on delivery orders).
The simplest way is to return the item at one of the Bershka shops located in the market in which you made the purchase, provided they have the same section the clothes belongs to (girls or boys).
If you prefer, you can request a return through our website and a courier will collect the items at the adress you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in "My Account". Garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.
If you purchased your item as a guest and want to return your order, click here
For hygienic reasons, stockings, socks, earrings, headbands and other hair ornaments (forks, bands, scrunchies etc.) cannot be returned or exchanged.
How will I receive the amount of my refund?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
If you have made your purchase with the OXXO payment method, the return will be made onto a credit voucher that you will receive via email which is valid in our stores and at the Bershka.com website.
For orders placed by Cash On Delivery you will need to go to one of our stores to get the refund in cash.
When will the amount be refunded for my return?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.