30 days time to return
Return is always free
How to return an item??
You can return an item in any of our stores in the same country of purchase or at Estafeta’s Post office.
In store return. >
You will only need to show the electronic ticket or the invoice on your mobile along with the item you want to change or return.
Post office return –
1. Make the request from your account. If you placed the order as a guest, click here.
2. You will receive an email with the return label attached. Print and stick it on the package.
3. Bring the box to the Post Office and remember to save your receipt.
How will I receive the amount of my refund?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
If you have made your purchase with the OXXO payment method, the return will be made onto a credit voucher that you will receive via email which is valid in our stores and at the Bershka.com website.
For orders placed by Cash On Delivery you will need to go to one of our stores to get the refund in cash.
When will the amount be refunded for my return?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.