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30 days time to return |
Return is always free |
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HOW CAN I RETURN AN ITEM?
You can return your item by requesting to do through the ¨RETURNS¨ section in your account or, if you are not a registered customer ,by clicking on the link at the bottom of the page of your Delivery confirmation email.
There are two return options: in-store and at home collection.
The simplest way is to return the item at one of the Bershka stores in the market where you made the purchase, provided they have the same department the item belongs to (women’s or men’s).If you prefer, you can request a return through our website and a courier will collect the items at the address you specify, located in the same market where you made the order. The courier company will contact you. The steps to follow are indicated in the “My Account” section.
For reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be returned or exchanged.
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HOW CAN I RETURN AN ITEM THAT HAS BEEN PAID WITH COD?
There are two return options: in-store and at home collection.
If you want to return your order from home go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be made by bank transfer.
If you want to return your order in store, access the section of MY ACCOUNT-RETURNS and fill out the request for return, entering your bank details. Then, deliver the garment in store. The refund will be made by bank transfer.
If your purchase was made by COD payment method please fill out the return request that you can find in MY ACCOUNT RETURNS and bring it to the store to make your return.
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HOW WILL I RECEIVE THE REFUND AMOUNT?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
In the case of cash on delivery orders it will be made by means of wire transfer to the bank account within Japan indicated by you.
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WHAT CAN I DO IF THE REFUND AMOUNT IS INCORRECT?
Contact our customer support department and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN PLACED CORRECTLY?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
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CAN I CANCEL MY ORDER?
Yes, in the Order History section of “My Account”.
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Can I cancel my order?
Yes, in the Order History section of “My Account”.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.
