Bershka Japan Shopping guide

Orders and Returns


30 days time to return

HOW CAN I RETURN AN ITEM?

You can return an item at SMARI Post office or by Home Collection.

Post office return
- 1. Make the request from your account. If you placed the order as a guest, click here .
- 2. You will receive an email confirming the request.
- 3. You will receive another email with the return label attached. You have 2 options, to print and stick the label on the package, or if you prefer you can simply present the QR code in the post office.
- 4. Go to the authorized delivery point and remember to save your receipt.
Home Collection
- 1. Make the request from your account. If you placed the order as a guest, click here.
- 2. You will receive an email confirming the request. The courier will bring the return label.
- 3. Transport will collect the order in 24-72 hours (Working days).
The home collection return method has a cost of 490 JPY per order returned and will be deducted from the refunded amount.

In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.
HOW CAN I RETURN AN ITEM THAT HAS BEEN PAID WITH COD?

There are 3 return options: in-store at SMARI Post office or by Home Collection.

If you want to return your order from home or at SMARI Post office go to the MY ACCOUNT RETURNS section and fill out the return request by entering the pick-up address and your bank details. The refund will be made by bank transfer.

If you want to return your order in store, access the section of MY ACCOUNT-RETURNS and fill out the request for return, entering your bank details. Then, deliver the garment in store. The refund will be made by bank transfer.

If your purchase was made by COD payment method please fill out the return request that you can find in MY ACCOUNT RETURNS and bring it to the store to make your return.
HOW WILL I RECEIVE THE REFUND AMOUNT?

Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.

In the case of cash on delivery orders it will be made by means of wire transfer to the bank account within Japan indicated by you.
WHAT CAN I DO IF THE REFUND AMOUNT IS INCORRECT?

Contact our customer support department and we will solve the problem as quickly as possible.
HOW CAN I BE SURE MY ORDER HAS BEEN PLACED CORRECTLY?

Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
CAN I CANCEL AN ITEM IN MY ORDER?

As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
CAN I CANCEL MY ORDER?

Yes, in the Order History section of “My Account”.
Can I cancel my order?

Yes, in the Order History section of “My Account”.

Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.

Products

Shopping at bershka.com is super easy and fun if you follow our simple steps

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PICTURE?

Yes. At Bershka.com we make every possible effort to display the features of the items (colour, textures...) as similar to reality as possible.
DO YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK”?

If an item is out of stock, we try to restock it as quickly as possible. Additionally, if you request so on the item page, we will send you an email when it is available, in the colour and size you specify. If it is not possible to restock the item, we will remove it from the website.
ARE THE PRICES ON THE ONLINE STORE THE SAME AS THOSE AT MY REGULAR PHYSICAL BERSHKA STORE?

Yes, but if there are any differences between the price on the website and the price tag, the correct price will always be the price shown on the sales receipt, not the one shown on the price tag.
WHAT IS INCLUDED IN THE PRICE?

All prices include sales tax and other local taxes, but not delivery costs, which are shown separately in the shopping basket.
HOW OFTEN DO YOU UPDATE THE WEBSITE WITH NEW ITEMS?

We add new items twice a week. To find these items quickly, we list them under “New”.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
AND IF I RECEIVE AN INCORRECT ITEM?

If by chance you receive an item that you did not order, contact our customer service department.

At Bershka.com, information may accidentally appear with typographical errors, inaccuracies or omissions in the product description, price or availability. We apologise in advance and reserve the right to correct them, without prior notice, even after an order is made.

Payment

Paying for your purchases just got easier

WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?

You can pay by card: Visa, MasterCard, American Express, JCB and COD
WHEN IS THE PURCHASE AMOUNT REMOVED FROM MY BANK ACCOUNT?

Once the bank authorises payment, you will receive a confirmation email for the order, however the money will not be removed from your account until the items leave our warehouse for the destination you requested.

This means that, if for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
FOR WHAT REASONS MIGHT MY CREDIT CARD BE REJECTED?

Your card could be rejected for any of the following reasons:
- The card may have expired. Check the expiration date to rule out this possibility.
- You may have reached your card's limit. Check with your bank that the card has not exceeded its spending limit.
Make sure you have correctly entered all the card details.

If you are not able to complete the purchase after checking all the above, contact your bank to resolve the problem.
CAN I RECEIVE AN INVOICE IN MY COMPANY'S NAME?

Yes, just mark the 'company' option in “personal information” and enter the fiscal details requested there.
CAN I REQUEST TAX-FREE?

No. Tax-Free is only applicable to products bought in-store that are taken by the individual.
IS PAYING WITH A BANK CARD AT BERSHKA.COM SECURE?

Yes. The card information you provide is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data. You can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

Delivery

IN STORE DELIVERY

Completely free

STANDARD HOME DELIVERY

Shipping fee: ¥490

2-3 working days (except Okinawa and remote islands).

NEXT DAY DELIVERY

Shipping fee: ¥700

Orders placed before 3pm from Monday to Thursday will be delivered Next day.

Orders placed after 3pm or from Friday to Sunday will be delivered in 2 working days.

During the sale or promotion period, some shipping methods may not be available.

WHERE CAN I HAVE MY ORDER DELIVERED TO?

To one of our physical Bershka stores or to the work or home address you specify, though never to a post office box.
CAN THE DELIVERY MARKET BE DIFFERENT FROM THE MARKET WHERE THE PURCHASE WAS MADE?

No, the destination market must be the same as the market where the purchase was made.
WHEN WILL I RECEIVE MY ORDER?

Delivery times depend on the type of delivery:
- In the store of your choice in 2-3 working days.
- Between 2 and 3 working days for standard delivery.(Okinawa 2-4)
- Between 1 and 2 working days for express delivery.(Okinawa 2-3)
*Working days do not include Sundays and Bank Holidays.

Extended delivery period during sales
CAN THE DELIVERY ADDRESS BE DIFFERENT FROM THE BILLING ADDRESS?

Yes, during the payment process you may specify a delivery address other than the address used for registration.
CAN I CHECK THE STATUS OF MY ORDER?

Yes, in the “My Account” section, but we will also notify you via email/sms of any changes to the status of your orders.
WHAT MESSAGES WILL I RECEIVE ABOUT MY ORDER STATUS?

Order confirmation email at the moment of placing the order. Delivery confirmation email when your order leaves our warehouse for the destination you have specified.

For home delivery, you will receive an email notifying you of the estimated date your order will arrive.

For in-store delivery, we will send you an email and an SMS when your order arrives at your chosen store so that you may go pick it up.
WHAT ARE THE DIFFERENT ORDER STATUSES?

The various statuses that could apply to your order can be found in the “My account” section and are:
- In progress: once your order has been completed, and while the information you have provided us is being processed.
- In transit: when the items have left our warehouse for the requested destination.
- In-store: from the moment the item arrives in-store, if this was your chosen delivery method.
- In transport: when the order is pending delivery by the carrier.
Delivered: final status indicating that the order has been delivered successfully.

Cancelled: Cancellation may result from:
- Any issue with banking, delivery address or any type of fraud.
- After 2 unsuccessful attempts to deliver goods by the carrier to the indicated delivery address.
- Or for in-store delivery, once 15 days have passed from the date of the email and SMS indicating that your order has arrived at the store.
In the case of cancellations, the order amount will be refunded if any charges were made to your card.
IF I SEND MY ORDER TO THE STORE, HOW DO I REQUEST MY PACKAGE?

You can request your package from anyone at the store without going through the checkout process or waiting in line. Show the order number and it’s yours!
WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?

After a first delivery attempt, the courier will leave an attempted delivery note and will try to contact you to set a new delivery date. If you wish, you may also contact the courier after receiving said note. After another failed attempt, your order will be cancelled and we will refund the amount.

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
CAN I EXCHANGE ITEMS AT ANY STORE?

Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
HOW LONG DO I HAVE TO EXCHANGE AN ITEM?

You have 30 days from the date shown on the shipping confirmation email.

Terms & Conditions of use, sale and purchase BERSHKA

Terms & Conditions

You can read the terms and conditions of sale here

General Information

Going shopping at bershka.com is super easy and fun

CHOOSE THE BERSHKA DEPARTMENT, MEN'S OR BSK AND THE TYPE OF ITEM YOU WANT TO BUY (COATS, DRESSES, T-SHIRTS, ETC.)
YOU CAN VIEW ALL THE ITEMS YOU WISH. IF YOU'RE SEARCHING FOR SOMETHING IN PARTICULAR, YOU CAN USE THE FILTERS TO SPECIFY YOUR SEARCH:
- Colour
- Size
- Price
- Featured
Or if you prefer, use the search feature located at the upper, left-hand section of the screen.
DID YOU FIND WHAT YOU WANTED?

Click on the item's image to see all its characteristics, including materials and care instructions, reference number, price, and available colours and sizes. Choose the one you want and add it to your basket. You can then choose if you want to return to the store to continue shopping or to checkout and pay.
ARE YOU SURE YOU ALREADY HAVE EVERYTHING YOU NEED IN YOUR BASKET?

Click on checkout and sign up.

You've reached the last page of the payment process where you must now decide.

Whether you want us to send your order by standard or express delivery.

The available payment methods are: Visa, Mastercard, American Express, Discover, Diners Club, JCB, IN and PayPal

All done!

Click on process order and you will receive a confirmation email.

You can check the status of your order in real time in the My Account section, but we will also send you an email each time the status of your order changes.
WHAT CAN I BUY AT BERSHKA.COM?

The same as in our stores, on the website you will find items from our three departments: Bershka and Man: here you will find the most current and bold fashion choices with a wide variety of denim items, party looks, and more informal styles, always in line with the most recent trends in men's and women's fashion. BSK: the youngest line from our brand, inspired by] fun, music, idols, cartoon characters, etc.

Beyond clothing, in our other departments you will find accessories and footwear that perfectly match every style. In addition to shopping, you can have fun and participate in the Bershka community through our events, our music... our whole universe!
DO I HAVE TO SIGN UP TO MAKE A PURCHASE?

No. You can register so you have access to the “My Account” section where, among other things, you will be able to check the real time status of your orders and invoices (which have the same validity as a receipt) and you won't have to fill in your details for every purchase. Or you can make purchases through the website with the “shop as a guest” option.
IF I FORGET MY PASSWORD, HOW DO I RECOVER IT?

You can recover it in «My Account» or in the «Register» section, where you will have the option to request an email message to reset your password.
AFTER I REGISTER, HOW DO I CHANGE MY DETAILS?

You can go to the «Personal Details» section of «My Account» to modify your information.
WHAT BROWSERS CAN I USE TO VIEW THE BERSHKA WEBSITE PROPERLY?

The Bershka website is optimised for Microsoft Internet Explorer 9, Mozilla Firefox 3.5, Google Chrome 6 and Safari 5 or any later versions.

You can install the most recent versions of each browser at the following links:
- - Microsoft Internet Explorer
- - Mozilla Firefox
- - Google Chrome
- - Safari
WHAT SCREEN RESOLUTION DO YOU RECOMMEND?

1024 x 768 minimum.
ARE ONLINE BERSHKA PURCHASES SECURE?

Yes. You can shop calmly knowing that we make a great effort to provide the necessary resources to guarantee the security of your purchases and your details.

Electronic Receipt

What is the electronic receipt?

It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
Where can I view my sales receipt?

You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.
How do I return an item if I don't have a receipt?

For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!
How can I exchange items without a receipt

The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!

Community face coverings

WITHDRAWN ITEMS

At Bershka we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.

There are currently no items being withdrawn. For further information about previous withdrawals, please contact our Customer Service Department.

Community face coverings
CWA 17553:2020

***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***

Properties:

Batch 0508 Filtration: level 70/90% according to EN-14683 Resist at least 30 washing and drying cycles keeping its capabilities Adult size Not suitable for children under 3 years of age.

Warnings and precautions for use:

— If you are ill, this community face covering is unsuitable. Seek advice from your doctor.
— This community face covering is not a medical device within the meaning of Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it personal protective equipment in the sense of Regulation EU/2016/425 (respiratory protective devices).
— Always check that the community face covering is correctly fitted and covers your nose, mouth and chin. It is recommended that this community face covering be worn on bare skin; beards can reduce the filtration efficiency to below the limits set out.
—Community face coverings are not suitable for children under 3 years of age. It is recommended that children between 3 and 12 years are supervised while wearing the community face covering. A community face covering which hinders the user's ability to breathe when first put on is deemed unsuitable. It can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures (regular hand-washing, physical separation, reduced contact with other people). It minimizes the projection of user's respiratory droplets saliva into the environment.
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.

Washing instructions:

Maximum number of washes (following washing instructions): 5 Perform a complete washing cycle (dampen, wash, rinse, using standard detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with products that could degrade or damage the mask material and avoid environments where the item could become contaminated again once clean.

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Shopping guide

Orders & returns

Products

Payment

Shipping

F.A.Q.

Terms & conditions

General information

Electronic receipt

Community face coverings

Orders and Returns

HOW CAN I RETURN AN ITEM?

HOW CAN I RETURN AN ITEM THAT HAS BEEN PAID WITH COD?

HOW WILL I RECEIVE THE REFUND AMOUNT?

WHAT CAN I DO IF THE REFUND AMOUNT IS INCORRECT?

HOW CAN I BE SURE MY ORDER HAS BEEN PLACED CORRECTLY?

CAN I CANCEL AN ITEM IN MY ORDER?

CAN I CANCEL MY ORDER?

Can I cancel my order?

Products

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PICTURE?

DO YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK”?

ARE THE PRICES ON THE ONLINE STORE THE SAME AS THOSE AT MY REGULAR PHYSICAL BERSHKA STORE?

WHAT IS INCLUDED IN THE PRICE?

HOW OFTEN DO YOU UPDATE THE WEBSITE WITH NEW ITEMS?

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

AND IF I RECEIVE AN INCORRECT ITEM?

Payment

WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?

WHEN IS THE PURCHASE AMOUNT REMOVED FROM MY BANK ACCOUNT?

FOR WHAT REASONS MIGHT MY CREDIT CARD BE REJECTED?

CAN I RECEIVE AN INVOICE IN MY COMPANY'S NAME?

CAN I REQUEST TAX-FREE?

IS PAYING WITH A BANK CARD AT BERSHKA.COM SECURE?

Delivery

IN STORE DELIVERY

STANDARD HOME DELIVERY

NEXT DAY DELIVERY

WHERE CAN I HAVE MY ORDER DELIVERED TO?

CAN THE DELIVERY MARKET BE DIFFERENT FROM THE MARKET WHERE THE PURCHASE WAS MADE?

WHEN WILL I RECEIVE MY ORDER?

CAN THE DELIVERY ADDRESS BE DIFFERENT FROM THE BILLING ADDRESS?

CAN I CHECK THE STATUS OF MY ORDER?

WHAT MESSAGES WILL I RECEIVE ABOUT MY ORDER STATUS?

WHAT ARE THE DIFFERENT ORDER STATUSES?

IF I SEND MY ORDER TO THE STORE, HOW DO I REQUEST MY PACKAGE?

WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

CAN I EXCHANGE ITEMS AT ANY STORE?

HOW LONG DO I HAVE TO EXCHANGE AN ITEM?

Terms & Conditions of use, sale and purchase BERSHKA

Terms & Conditions

General Information

CHOOSE THE BERSHKA DEPARTMENT, MEN'S OR BSK AND THE TYPE OF ITEM YOU WANT TO BUY (COATS, DRESSES, T-SHIRTS, ETC.)

YOU CAN VIEW ALL THE ITEMS YOU WISH. IF YOU'RE SEARCHING FOR SOMETHING IN PARTICULAR, YOU CAN USE THE FILTERS TO SPECIFY YOUR SEARCH:

DID YOU FIND WHAT YOU WANTED?

ARE YOU SURE YOU ALREADY HAVE EVERYTHING YOU NEED IN YOUR BASKET?

WHAT CAN I BUY AT BERSHKA.COM?

DO I HAVE TO SIGN UP TO MAKE A PURCHASE?

IF I FORGET MY PASSWORD, HOW DO I RECOVER IT?

AFTER I REGISTER, HOW DO I CHANGE MY DETAILS?

WHAT BROWSERS CAN I USE TO VIEW THE BERSHKA WEBSITE PROPERLY?

WHAT SCREEN RESOLUTION DO YOU RECOMMEND?

ARE ONLINE BERSHKA PURCHASES SECURE?

Electronic Receipt

What is the electronic receipt?

Where can I view my sales receipt?

How do I return an item if I don't have a receipt?

How can I exchange items without a receipt

Community face coverings

WITHDRAWN ITEMS

Community face coveringsCWA 17553:2020

Properties:

Warnings and precautions for use:

Washing instructions:

Community face coverings
CWA 17553:2020