For those orders whose return period due date was 01.10 onwards, the period has been amplified up to 30 days since delivery date.
You can cancel an online order as of ordering date until 14 days from receipt of the product and the money will be refunded to the original payment method.
From the 15th to the 30th day from the receipt of the order (except for products purchased on "Sale"), you can return us the product, with the invoice / delivery certificate and the money will be refunded in an Credit Voucher Bershka Online. All subject to and in accordance with the Terms of Use.
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How can I return an item?
There are 2 return options: in-store and home pick up (there is no drop off for returns)
The simplest way is to return the item at one of the Bershka shops located in the market in which you made the purchase (you can return the items in any store, no limitations)In-store return is free. Home Collection option has a cost of 30 ILS
If you prefer, you can request a return through our website and a courier will collect the items at the address you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in "My Account". Garments must be in perfect condition and with the delivery certificate or the invoice. Remember that you can print the invoice from "My Account" Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received. The Home Collection return method has a cost of 30 ILS per return and will be deducted from the refunded amount.
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HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?
As of ordering date until 14 days from receipt of the product the money will be refunded to the original payment method. From the 15th to the 30th day from the receipt of the order (except for products purchased on "Sale"), you can return us the product, with the invoice / delivery certificate and the money will be refunded in an Credit Voucher Bershka Online. All subject to and in accordance with the Terms of Use.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your Credit Card company so they can help you and speed up the process.
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WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your Credit Card company so they can help you and speed up the process.
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WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
Contact the customer service department, and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
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CAN I RETURN ANY ITEM?
Any items that you wish to return must be in perfect condition, still have their original labels on and be unworn.
Customized products cannot be exchanged or returned, in addition, the purchase of customized products cannot be cancelled.
Special items such as earrings, tights or socks, underwear and swimwear should be returned in perfect condition: unused, unwashed, with their inner label, without repairs and together with their original packaging and with their purchase receipt:
- Swimwear: should include the hygiene sticker
- Accessories: should be returned in their full, original packaging and should not have been handled.
- Fragrances and “Beauty” collection: should be returned in the same sealed, original packaging.
- Packs: cannot be divided and all of the items should be returned in the original packaging.
We do not allow exchanges of any item purchased.
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Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order. Once cancelled, you cannot go back, but you can always place a new order.
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CAN I CANCEL MY ORDER?
Yes. If you wish to cancel an order that has just been processed, you have to log in to your account and under “Order History” select “My Orders” . Within the order you want to cancel, select this option.. Bear in mind that:
The “cancel order” function will be active as long as your order is not yet ready. If it is not active, it means that it is no longer possible to cancel it. Please Contact our Customer Service department for any further queries on the subject Once cancelled, you cannot go back, but you can always place a new order.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
