Shopping guide

days time to return		Return is always free

1. How can I return an item?

   There are 3 return options: in-store, at a Drop Off point and Home Collection.

   IN-STORE RETURN

   The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase, provided that the store offers the same department the item belongs to (women's or men's). This option is always free.

   DROP OFF RETURN

   If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points. Please find below our Drop Off return policy:

   • If you request and return your first Drop Off return for each order within the first 15 days of return period, it will be FREE.
   • If you make your first return request after the first 15 days of return period, we will charge the shipping cost of 3.95 GBP.
   • If you would like to return more items from the same order with the second return request, we will charge the shipping cost of 3.95 GBP.

   The Drop Off return cost of 3.95 GBP will be deducted from the refunded amount.

   HOME COLLECTION

   If you request a Home Collection, the transport company will collect the order the day after, if you are not at home, they’ll leave a return label for you to return it in a Drop Off point following the instructions on the label.

   The Home Collection return method has a cost of 6.95 GBP per return and will be deducted from the refunded amount.

   Either way, the steps to follow are indicated in "My Account” “Returns”. Garments must be in perfect condition.

   If you ordered without as a guest, you will be able to make a return by accessing the link included in the delivery confirmation email.

   In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.

2. How will I receive the amount of my refund?

   Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.

   For orders placed by cash on delivery, you will need to go to one of our stores to get the refund in cash.

3. When will the amount be refunded for my return?

   Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.

4. What can I do if the amount of my refund is incorrect?

   Contact the customer service department, and we will solve the problem as quickly as possible.

5. How can I be sure my order has been made correctly?

   Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.

6. CAN I RETURN ANY ITEM?

   Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.

   Items that cannot be exchanged or returned:

   • Personalized items
   • Lingerie
   • Earrings
   • Hair items
   • Caps or hats.
   • Printed on demand items
   • The Bershka Print Shop products

   Remember the following special conditions for some of our items:

   • Swimwear: must include the hygiene sticker.
   • Accessories: must be returned with their full original packaging and be unused.
   • Fragrances and beauty: must be returned with their original, unopened packaging.
   • Packs: must not be separated and must be returned with all the pieces in the original packaging.

   Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.

7. Can I cancel an item in my order?

   As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.

8. Can I cancel my order?

   Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

1. CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

   No, only returns are allowed.

1. What is the electronic receipt?

   It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.

2. Where can I view my sales receipt?

   You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.

3. How do I return an item if I don't have a receipt?

   For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

   For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!

4. How can I exchange items without a receipt

   The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!