Bershka France Shopping guide

Orders & returns


30 days time to return		In-store and at a Drop off point returns are always free		Keep your box

How can I return an item?

There are 3 return options: in-store, at a Drop off point and Home Collection. In-store and at a Drop off returns are always free. Premium Home Collection option has a cost of 3,95€.

The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase, provided the store offers the same department the item belongs to (women's or men's).

If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points.

Check your nearest return points by clicking here.

If you request Home Collection, transport will collect the order in 24-48 hours (working days).

The Home Collection return method has a cost of 3,95€ per return and will be deducted from the refunded amount.

Either way, the steps to follow are indicated in "My Account” “Returns”. Garments must be in perfect condition.

If you placed your order as a guest, you will be able to make a return by accessing the link included in the delivery confirmation email.

Personalized items cannot be exchanged or returned.

In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.
How will I receive the amount of my refund?

Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
When will the amount be refunded for my return?

Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?

Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?

Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?

As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?

Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

If you do not want to return the products using one of the free options available, you will be responsible for the cost of returning the products.

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Products

Shopping at bershka.com is really easy and also fun if you follow our easy steps

Will I receive the same product that I see in the picture?

Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Do you carry the same merchandise as in the physical stores?

Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

The price of the products will be as stipulated on our Website. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipment Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
What is included in the price?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
How often do you update the website with new items?

New items are added twice a week: Wednesday and Friday. So that you can find these items right away, they are listed under “New” and also grouped under the tab “Last week.”
What items do you show in the monthly Lookbook?

With Lookbook, we want to give you more suggestions for combining some of the new items available in the corresponding month. You can also check previous months’ Lookbooks.
And in the “Collection” section?

Advertising items we will have throughout the current season, with artistic photographs and top models.
What are the +hits?

These are best sellers from each section and sales category (coats, jackets, etc.)
What should I do if I receive a defective item?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department by calling 0 800 918 880 (a toll free call) or by writing an email to contact@bershka.com.
And if I receive an incorrect item?

If by some chance you receive an article you did not order, contact our customer service department by calling 0 800 918 880 (a toll free call) or by writing an email to contact@bershka.com.

At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made. If the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

Payment

Paying your purchases
just got easier

Which means of payment can I use to make my purchase?

You can pay with the following credit cards: Carte Bancaire, Visa, MasterCard, American Express Card, PayPal and Gift card.

We do not accept cash, checks or phone orders.
When is the purchase amount removed from my bank account?

Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.

This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount. In the case of orders made with Paypal payment, withdrawal of the money will be made at the time of order confirmation.
For what reasons could my credit card be rejected?

Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.

If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I get an invoice in my company’s name?

Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
Can I request Tax-Free?

No. Tax-free only applies to products purchased in-store and which are taken from the store by the individual.
Is it safe to purchase with a bank card at Bershka.com?

Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

Bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

In case of withdrawal from your part, you will be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, qualities and functioning of the goods”

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Shipping

In store delivery

completely free

Standard delivery

shipping fee 4.95€

no matter how many
items you purchase.

Express delivery

shipping fee 9.95€

no matter how many
items you purchase.

Point Relais Colis

shipping fee 3.95€

no matter how many
items you purchase.

During the sale or promotion period, some shipping methods may not be available.

Where can I ship my order?

To one of our physical stores, to the home or work address you specify or to a Drop Point
Can the market receiving the shipment be different than the market of purchase?

No. The market where it is shipped must be the same as that of its purchase.
When will I receive my order?

Delivery times vary depending on the type of delivery:
- Between 3 and 5 working days for shipment to a store.
- Between 3 and 5 working days for standard delivery.
- Between 3 and 5 working days for Drop point.
- And between 2 and 3 working days for express delivery.
Extended delivery period during sales

Overseas shippings are not available
Can the shipping address be different than the billing address?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
Can I check the status of my order?

Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.

If you purchased your item as a guest and want to track your order, click here
What messages will I receive regarding my order status?

E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For home delivery, you will receive an sms text message from the shipping company letting you know the date your order will arrive.

For store shipment, we will send you an email and sms when your order arrives to your chosen store, so that you can go and pick it up.
What would be the status of my order?

Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In store: from the moment it arrives in-store, if this was your shipping option.
- In transportation: when your order is pending delivery by the courier.
Delivered: final status, indicating that the order was successfully delivered to you.

Cancelled. Cancellation can result from:
- Any issue with banking, delivery address or any kind of fraud.
- After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
- Or if sending to a store, 15 days have passed from the email and sms date indicating that your order has arrived at the store.
For cancellations, the order amount will be refunded, if there was a charge made to the card.
If I send an order to the store, from whom do I request the package?

You can request your package from anyone at the store without passing through checkout or waiting in lines. Show the order number and it’s yours!
What if I'm not at the address indicated when the courier delivers the order?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After three failed attempts, your order will be canceled and we will refund the amount.

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F.A.Q.

CAN I EXCHANGE A PURCHASED PRODUCT ON BERSHKA.COM?

Yes, you can exchange it for the same item in a different color or size in one of our Bershka stores.

If you want to exchange it for another garment of a different size or color, you will need to return the item and place a new order online.

The clothes must be in perfect condition and you must attach the ticket of the corresponding purchase.

You can download invoices of your purchases in PDF format by going to "My Account" and "Invoices". They have the same value as purchase tickets.

For reasons of hygiene, tights, socks, earrings, headbands and any other hair accessories (barrettes, elastics, darts, etc.) can’t be returned or exchanged.
CAN I EXCHANGE AN ARTICLE IN ANY BERSHKA.COM STORE?

Yes, if it is in the same market where you made your purchase and if this store has the same section to which the article you want to exchange (woman, man) belongs.
WHAT DELAY MUST I EXCHANGE OR RETURN?

The delay is 30 days from the date of purchase which appears in the confirmation email of the order.
CAN I EXCHANGE CLOTHING I BOUGHT ON BERSHKA.COM?

You can change the color or size but only in our shops.

If you wish to exchange a garment for a different item, you must return it and make a new order online.

The same applies if you want to change the size or color of the item from your home.

The clothing must be in perfect condition and you must attach the corresponding ticket.

Remember that you can print the invoice in the "My Account" section and it has the same value as the ticket.
CAN I EXCHANGE THE ARTICLE IN ANY STORE?

Yes, provided the store is in the same market where you made the purchase and has the appropriate section (women or men).
WHAT IS THE TIME TO EXCHANGE AN ARTICLE?

You have 30 days from the date stated in the confirmation e-mail of your order.

GENERAL TERMS AND CONDITIONS

Terms & Conditions

You can read the terms and conditions of sale here

General Information

Shopping at bershka.com is really easy and also fun:

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
Did you already find what you wanted?

Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
Are you sure you have all you need in your basket?

Click on Checkout and sign up!
You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order to one of our stores, a drop point or if you prefer to receive it via standard or express shipping both at home.
- Payment options available: Visa, Visa Electron, MasterCard, American Express, Gift Card or PayPal.
You’re all set!

Click on Checkout, and you will receive an email confirmation.

You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
What can I buy at Bershka.com?

The same as in our physical stores, you can buy all items from the three sections via internet:

Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.

BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…

Along with clothes, in the different sections you can find accessories and footwear that best work with each style.

And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more

GIFT CARD

The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.

Where can I buy a gift card?

You can buy and use our gift cards at any Bershka store or at Bershka.com.

To use a gift card you received via email in a store, you can print it out and present it at the register when paying or show it on your mobile phone.
How do I activate a virtual Gift Card bought through Bershka.com?

At payment, whether in a physical store or online, we will ask you for the last four digits of your mobile phone number to activate the Card. This information is provided by the buyer during the purchase process. You can also activate it in the "Gift Card" - "Activate Card" section.
Can I return a gift card that was purchased online?

You can return it within the 30 days following the purchase date provided it hasn't been used. In this case, you will receive the amount via the same payment method used to purchase the card.

If the return is made through Bershka.com, you do not need to send us the physical card. We will cancel the Card automatically.

If you've used the entire balance of your gift card, keep it in case you need to return an item bought with the card.

If you return a product purchased with a gift card, you will be reimbursed onto the same card, provided you still have it and it isn't empty at the time of the return.

If the gift card you used to make the purchase is no longer available, you will be reimbursed with a Bershka Credit Voucher which will be given to you at the time of the return. This voucher fulfils the same role as a Gift Card.

Physical Cards purchased via www.bershka.com may be returned within 30 days as of the date of the shipping confirmation e-mail.

Virtual Cards purchased via www.bershka.com may be returned within 30 days as of the date of dispatch of the virtual Card by BERSHKA to the intended recipient thereof.
What else should I know about my gift card?

If your card doesn't work, it's possible that some information was entered incorrectly. Check that you have correctly filled in all the required fields.

Loss:

The Gift Card is a document that belongs to the bearer. Bershka will not replace the card if it is stolen, lost or damaged.

Balance:

The balance of the card may not be refunded or exchanged for cash.

The balance will only increase if an item is returned that was paid for with the same card.

If the card does not have any balance, you may not complete your purchase as the card will be rejected.

Date of validity:

Check that your card has not gone past its expiry date, in which case it can't be used.

PURCHASE AS A GUEST

PURCHASE AS A GUEST

This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.

If you purchased your item as a guest and want to track your order, click here

GIFT CARD

The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.

What is the gift ticket?

The Gift Ticket allows you to place an order for another person without the amount shown on the purchase ticket.

Additionally, you can add a personalized message that we will print and include in the order.

All you have to do is select the "Is this a gift?" box in the shopping cart.
All you have to do is select the "Is this a gift?" box in the shopping cart

The deadline for any return is 30 days from the date shown on the Gift Ticket.

You have 2 options to receive the refund:
- With the same payment method as long as you present the purchase receipt (which you can download from the user account of the person who processed the order).
- On a Credit Voucher if you present the Gift Ticket at the time of making the return. It works in exactly the same way as a Gift Card. To learn more about the Gift Card, click here.
Keep in mind that once the return is made by any of these two options it can not be modified.
CAN I USE A GIFT CARD IN A DIFFERENT MARKET FROM WHERE IT WAS BOUGHT?

No, the Gift Card can only be used in the shops and bershka.com website of the market where it was bought.
I have not received the credit voucher. What should I do?

Contact our team here. (link to the call centre)

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Electronic Receipt

What is the electronic receipt?

It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
Where can I view my sales receipt?

You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.
How do I return an item if I don't have a receipt?

For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!
How can I exchange items without a receipt

The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!

Back to shop

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You must log in to see the status of your order or follow the instructions in the confirmation email if you placed your order as a guest.

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Shopping guide

Orders & returns

Products

Means of payment

Shipping

F.A.Q.

Terms & conditions

General information

Purchase as a Guest

Gift Receipt

Orders & returns

How can I return an item?

How will I receive the amount of my refund?

When will the amount be refunded for my return?

What can I do if the amount of my refund is incorrect?

How can I be sure my order has been made correctly?

Can I cancel an item in my order?

Can I cancel my order?

Products

Will I receive the same product that I see in the picture?

Will you restock items indicated as “out of stock?”

Do you carry the same merchandise as in the physical stores?

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

What is included in the price?

How often do you update the website with new items?

What items do you show in the monthly Lookbook?

And in the “Collection” section?

What are the +hits?

What should I do if I receive a defective item?

And if I receive an incorrect item?

Payment

Which means of payment can I use to make my purchase?

When is the purchase amount removed from my bank account?

For what reasons could my credit card be rejected?

Can I get an invoice in my company’s name?

Can I request Tax-Free?

Is it safe to purchase with a bank card at Bershka.com?

Shipping

In store delivery

Standard delivery

Express delivery

Point Relais Colis

Where can I ship my order?

Can the market receiving the shipment be different than the market of purchase?

When will I receive my order?

Can the shipping address be different than the billing address?

Can I check the status of my order?

What messages will I receive regarding my order status?

What would be the status of my order?

If I send an order to the store, from whom do I request the package?

What if I'm not at the address indicated when the courier delivers the order?

F.A.Q.

CAN I EXCHANGE A PURCHASED PRODUCT ON BERSHKA.COM?

CAN I EXCHANGE AN ARTICLE IN ANY BERSHKA.COM STORE?

WHAT DELAY MUST I EXCHANGE OR RETURN?

CAN I EXCHANGE CLOTHING I BOUGHT ON BERSHKA.COM?

CAN I EXCHANGE THE ARTICLE IN ANY STORE?

WHAT IS THE TIME TO EXCHANGE AN ARTICLE?

GENERAL TERMS AND CONDITIONS

Terms & Conditions

General Information

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)

View all the items you want. If you are looking for something specific, you can refine your search using the tabs:

Did you already find what you wanted?

Are you sure you have all you need in your basket?

You are now on the last page of the checkout process, where you need to choose

You’re all set!

What can I buy at Bershka.com?

GIFT CARD

Where can I buy a gift card?

How do I activate a virtual Gift Card bought through Bershka.com?

Can I return a gift card that was purchased online?

What else should I know about my gift card?

Loss:

Balance:

Date of validity:

PURCHASE AS A GUEST