30 days time to return
In-store and at a Drop off point returns are always free
Keep your box
How can I return an item?
There are 3 return options: in-store, at a Drop off point and Home Collection. In-store and at a Drop off returns are always free. Premium Home Collection option has a cost of 3,95€.
The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase, provided the store offers the same department the item belongs to (women's or men's).
If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points.
Check your nearest return points by clicking here.
If you request Home Collection, transport will collect the order in 24-48 hours (working days).
The Home Collection return method has a cost of 3,95€ per return and will be deducted from the refunded amount.
Either way, the steps to follow are indicated in "My Account” “Returns”. Garments must be in perfect condition.
If you placed your order as a guest, you will be able to make a return by accessing the link included in the delivery confirmation email.
Personalized items cannot be exchanged or returned.
In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return. Bershka is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different purchase.
How will I receive the amount of my refund?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
When will the amount be refunded for my return?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
If you do not want to return the products using one of the free options available, you will be responsible for the cost of returning the products.