30 days time to return
Return is always free
Keep your box
How can I return an item?
There are 2 return options: in-store and at a Drop off point.
The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase, provided the store offers the same department the item belongs to (women's or men's).
If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points.
Check your nearest return points by clicking here.
Either way, the steps to follow are indicated in "My Account” “Returns”. Garments must be in perfect condition and with a corresponding receipt.
If you placed your order as a guest, you will be able to make a return by accessing the link included in the delivery confirmation email.
How will I receive the amount of my refund?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
When will the amount be refunded for my return?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
If you do not want to return the products using one of the free options available, you will be responsible for the cost of returning the products.