Bershka Finland Shopping guide

Orders & returns

HOW CAN I RETURN AN ITEM?

You can request a DropOff return on our website, leaving the items at one of our collection points.

Check the nearest return points to you, by clicking here

Please follow the instructions at My Account > Returns.

If you ordered without registering, you can process the return by clicking here.

For hygiene reasons, tights, socks, earrings, headbands and other hair accessories (hair clips, elastics, scrunchies, etc.) may not be returned or exchanged.
HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?

Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase, default.
WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?

Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?

Contact the customer service department, and we will solve the problem as quickly as possible.
HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?

Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
CAN I CANCEL AN ITEM IN MY ORDER?

As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
CAN I CANCEL MY ORDER?

Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

Products

Shopping at bershka.com is really easy and also fun if you follow our easy steps

Will I receive the same product that I see in the picture?

Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Do you carry the same merchandise as in the physical stores?

Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
What is included in the price?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
What should I do if I receive a defective item?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
And if I receive an incorrect item?

If by some chance you receive an article you did not order, contact our customer service department.
CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
CAN I EXCHANGE ITEMS AT ANY STORE?

Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

You have 30 days from the date shown on the shipping confirmation email.

At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.

Payment

Paying your purchases
just got easier

Which payment methods can I use to make my purchase?

You can pay with the following payment methods: Visa, Visa Electron, MasterCard, American Express, Klarna, Gift card and PayPal.

We do not accept cash, checks or phone orders.
When is the purchase amount removed from my bank account?

Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.

This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
For what reasons could my credit card be rejected?

Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.

If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I get an invoice in my company’s name?

Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
Can I request Tax-Free?

No. Tax-free only applies to products purchased in-store and which are taken from the store by the individual.
Is it safe to purchase with a bank card at bershka.com?

Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

Shipping

Standard delivery

shipping fee 14.95€

no matter how many
items you purchase.

Express delivery

shipping fee 17.95€

no matter how many
items you purchase.

Drop point

shipping fee 9.95€

no matter how many
items you purchase.

During the sale or promotion period, some shipping methods may not be available.

Where can I ship my order?

To the home or work address you specify or to a Drop Point, never to a post office box
Can the market receiving the shipment be different than the market of purchase?

No. The market where it is shipped must be the same as that of its purchase.
When will I receive my order?

Delivery times vary depending on the type of delivery:
- Between 4 and 5 working days for standard delivery.
- Between 2 and 3 working days for express delivery.
- Between 4 and 5 working days for Drop Point.
- Between 4 and 6 working days for delivery in store.
Extended delivery period during sales
Can the shipping address be different than the billing address?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
Can I check the status of my order?

Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
What messages will I receive regarding my order status?

E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For home delivery, you will receive an sms text message from the shipping company letting you know the date your order will arrive.
What would be the status of my order?

Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In transportation: when your order is pending delivery by the courier.
Delivered: final status, indicating that the order was successfully delivered to you.

Cancelled. Cancellation can result from:
- Any issue with banking, delivery address or any kind of fraud.
- After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
For cancellations, the order amount will be refunded, if there was a charge made to the card.
What if I'm not at the address indicated when the courier delivers the order?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

No, only returns are allowed.

Show more in F.A.Q.

Terms & conditions

Terms & Conditions

You can read the terms and conditions of sale here

General Information

Shopping at bershka.com is really easy and also fun:

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
Did you already find what you wanted?

Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
Are you sure you have all you need in your basket?

Click on Checkout and sign up!
You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order to one of our stores, a drop point or if you prefer to receive it via standard or express shipping..
- Payment options available: Visa, Visa Electron, MasterCard, American Express, Affinity Card, Gift Card or PayPal.
You’re all set!

Click on Checkout, and you will receive an email confirmation.

You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
What can I buy at Bershka.com?

The same as in our physical stores, you can buy all items from the three sections via internet:

Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.

BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…

Along with clothes, in the different sections you can find accessories and footwear that best work with each style.

And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more

GIFT CARD

The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.

What is a multi-brand gift card?

It is a Gift Card (or e-Gift Card) bought in any brand of the Inditex Group (physical or online stores) that can be used as a payment method in any of the brands belonging to the Inditex Group (physical or online stores).
Where can I get and use a gift card?

You can buy and use our gift cards at any Inditex group physical or online store: If you buy a virtual gift card, we will send it to the recipient by email on the day and time of your choice.

To use a virtual gift card in the store, you can print it and present it in the store at the time of the payment or present the email directly from your mobile.
How do I activate a virtual Gift Card purchased at Bershka.com?

During the purchase process of the virtual gift card, we will ask you for the recipient's mobile phone number. When the recipient receives the virtual card, in the same email, they will find a link to activate it. Just click on the link, enter the card number, CVV2 code and activation key. This activation key will be the last 4 digits of the mobile phone entered during the purchase.

You can also activate it here
What happens if I lose my gift card?

The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.
Check the balance of your card

The balance of the Card may not be refunded or exchanged for cash, and the available balance will only increase if an item is returned that was paid for with the same Card. Consult the current balance and transactions of your gift card, whether physical or virtual (e-gift card) here.

PURCHASE AS A GUEST

PURCHASE AS A GUEST

This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.

If you purchased your item as a guest and want to track your order, click here

Gift Receipt

What is a gift receipt?

A gift receipt is a receipt that doesn’t reveal the cost of the purchase, allowing you to buy gifts for anyone you like. You can also add a personalized message.

The person who receives a gift with this receipt can exchange it or return it at the store. The total amount for returned items is refunded in the form of store credit if the return is made at a store.
- If you don’t have a physical store nearby, contact our customer service department.
How do I add a gift receipt to an order?

If you want to add a gift receipt to an order, you just have to select the box “send as a gift” in the shopping cart. This option is not available if your order includes a gift card.
Can I send a message to the recipient?

Yes, select the option “Gift Receipt” in the shopping cart and you can add a brief message that will be printed and included in your order.
How long do I have to return an order?

You have one month from the date that appears on the gift receipt to return an item.
How do I pay with the store credit I received when making a return?

To pay with store credit, select the box “Gift Card” when choosing your payment method for the order.
How can the recipient return an order with a gift receipt?

The recipient can return the order at any Bershka store in the country where the order was made.
- If you don’t have a store nearby, contact our customer service department.
How is the recipient reimbursed?
- If the return is made at a store, they will receive store credit.
- Through store credit that you will receive when returning an item at the store.
Can I be reimbursed through the original payment method?

Yes, to do so, use the bill that you can download from your Bershka.com account instead of using the gift receipt.

Back to shop

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You must log in to see the status of your order or follow the instructions in the confirmation email if you placed your order as a guest.

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Shopping guide

Orders & returns

Products

Payment

Shipping

F.A.Q.

Terms & conditions

General information

Purchase as a Guest

Gift Receipt

Gift Card

Orders & returns

HOW CAN I RETURN AN ITEM?

HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?

WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?

WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?

HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?

CAN I CANCEL AN ITEM IN MY ORDER?

CAN I CANCEL MY ORDER?

Products

Will I receive the same product that I see in the picture?

Will you restock items indicated as “out of stock?”

Do you carry the same merchandise as in the physical stores?

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

What is included in the price?

What should I do if I receive a defective item?

And if I receive an incorrect item?

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

CAN I EXCHANGE ITEMS AT ANY STORE?

HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

Payment

Which payment methods can I use to make my purchase?

When is the purchase amount removed from my bank account?

For what reasons could my credit card be rejected?

Can I get an invoice in my company’s name?

Can I request Tax-Free?

Is it safe to purchase with a bank card at bershka.com?

Shipping

Standard delivery

Express delivery

Drop point

Where can I ship my order?

Can the market receiving the shipment be different than the market of purchase?

When will I receive my order?

Can the shipping address be different than the billing address?

Can I check the status of my order?

What messages will I receive regarding my order status?

What would be the status of my order?

What if I'm not at the address indicated when the courier delivers the order?

F.A.Q.

CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

Terms & conditions

Terms & Conditions

General Information

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)

View all the items you want. If you are looking for something specific, you can refine your search using the tabs:

Did you already find what you wanted?

Are you sure you have all you need in your basket?

You are now on the last page of the checkout process, where you need to choose

You’re all set!

What can I buy at Bershka.com?

GIFT CARD

What is a multi-brand gift card?

Where can I get and use a gift card?

How do I activate a virtual Gift Card purchased at Bershka.com?

What happens if I lose my gift card?

Check the balance of your card

PURCHASE AS A GUEST

PURCHASE AS A GUEST

Gift Receipt

What is a gift receipt?

How do I add a gift receipt to an order?

Can I send a message to the recipient?

How long do I have to return an order?

How do I pay with the store credit I received when making a return?

How can the recipient return an order with a gift receipt?

How is the recipient reimbursed?