Bershka Spain Shopping guide

Orders & returns


30 days time to return		Return is always free

How can I return an item?

There are two return options: in-store and DropOff return (not available for payment on delivery orders).
The simplest way is to return the item at one of Bershka's shops located in the country you made the purchase, provided the store offers the same department the item belongs to (women's or men's).

If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points.

Check your nearest return points by clicking here.

Please follow the instructions at My Account > Returns.

If you ordered without registering, you can process the return by clicking here.

For hygiene reasons, tights, socks, earrings, headbands and other hair accessories (hair clips, elastics, scrunchies, etc.) may not be returned or exchanged.
How will I receive the amount of my refund?

Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase, default.

For orders placed by Cash On Delivery you will need to go to one of our stores to get the refund in cash.
When will the amount be refunded for my return?

Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
What can I do if the amount of my refund is incorrect?

Contact the customer service department, and we will solve the problem as quickly as possible.
How can I be sure my order has been made correctly?

Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
Can I cancel an item in my order?

As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
Can I cancel my order?

Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

Products

Shopping at bershka.com is really easy and also fun if you follow our easy steps

Will I receive the same product that I see in the picture?

Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Do you carry the same merchandise as in the physical stores?

Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
What is included in the price?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
What should I do if I receive a defective item?

Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
And if I receive an incorrect item?

If by some chance you receive an article you did not order, contact our customer service department.

At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.

Payment

Paying your purchases
just got easier

Which payment methods can I use to make my purchase?

You can pay with the following cards: Visa, Visa Electron, MasterCard, American Express, Affinity, Gift Card and PayPal.
When is the purchase amount removed from my bank account?

Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.

This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
For what reasons could my credit card be rejected?

Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.

If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
Can I get an invoice in my company’s name?

Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
Is it safe to purchase with a bank card at bershka.com?

Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.

For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.

Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.

bershka.com reserves the right to contact you to request more information in the event of any problems with payment.

Shipping

In store delivery

completely free

Standard delivery

shipping fee 3.95€

no matter how many
items you purchase.

Express delivery

shipping fee 5.95€

no matter how many
items you purchase.

Drop point

shipping fee of 2.95€

and over 1500 where you
can receive your order.

Same day delivery in Madrid

shipping fee 5.95€

Place your order before 14:00 to get it today!.
If you order later on, you’ll receive it the next day
and if you order during the weekend, you’ll receive it the next working day.

During the sale or promotion period, some shipping methods may not be available.

Where can I ship my order?

To one of our physical stores, to the home or work address you specify or to a Drop Point, never to a post office box.
Can the market receiving the shipment be different than the market of purchase?

No. The market where it is shipped must be the same as that of its purchase.
When will I receive my order?

Delivery times vary depending on the type of delivery:
- In the store of your choice in 1-2 working days.
- Between 2 and 3 working days for standard delivery. (3-5 in Ceuta and Melilla)
- Between 1 and 2 working days for express delivery.
- Between 2 and 4 working days for drop point.
Extended delivery period during sales
Can the shipping address be different than the billing address?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
Can I check the status of my order?

Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.

If you purchased your item as a guest and want to track your order, click here
What messages will I receive regarding my order status?

E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For home delivery, you will receive an sms text message from the shipping company letting you know the date your order will arrive.

For store shipment, we will send you an email and sms when your order arrives to your chosen store, so that you can go and pick it up.

For Drop point delivery, you will receive a SMS with instructions when you order is ready to collect at the requested point.
What would be the status of my order?

Order status for your order can be found under "My Account" and are:
- In progress: once your order has been completed, and while the information you provided us is being processed.
- In transit: when the items have left our warehouse to the requested destination.
- In store: from the moment it arrives in-store, if this was your shipping option.
- In transportation: when your order is pending delivery by the courier.
Delivered: final status, indicating that the order was successfully delivered to you.

Cancelled. Cancellation can result from:
- Any issue with banking, delivery address or any kind of fraud.
- After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
- Or if sending to a store, 15 days have passed from the email and sms date indicating that your order has arrived at the store (8 days for cash on delivery orders).
For cancellations, the order amount will be refunded, if there was a charge made to the card.
If I send an order to the store, from whom do I request the package?

You can request your package from anyone at the store without passing through checkout or waiting in lines. Show the order number and it’s yours!
What if I'm not at the address indicated when the courier delivers the order?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.

F.A.Q.

Can I exchange items I have purchased at bershka.com?

You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
Can I exchange items at any store?

Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).
How much time do I have to exchange an item?

You have days from the date shown on the shipping confirmation email.

Terms & conditions

Terms & Conditions

You can read the terms and conditions of sale here

General Information

Shopping at bershka.com is really easy and also fun:

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
Did you already find what you wanted?

Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
Are you sure you have all you need in your basket?

Click on Checkout and sign up!
You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order to one of our stores, a drop point or if you prefer to receive it via standard or express shipping..
- Payment options available: Visa, Visa Electron, MasterCard, American Express, Affinity Card, Gift Card or PayPal.
You’re all set!

Click on Checkout, and you will receive an email confirmation.

You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
What can I buy at Bershka.com?

The same as in our physical stores, you can buy all items from the three sections via internet:

Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.

BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…

Along with clothes, in the different sections you can find accessories and footwear that best work with each style.

And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more

GIFT CARD

The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.

WHAT IS A MULTI-BRAND GIFT CARD?

I’ts a Gift Card (or e-Gift Card) bought in any brand of the Inditex Group (brick and mortar or online stores) which can be used as a payment method in any of the Group’s brand (brick and mortar or online stores).
WHERE CAN I GET A GIFT CARD?

In any store belonging to Inditex Group (brick and mortar and online stores).
WHERE CAN I USE A GIFT CARD?

In any store belonging to Inditex Group (brick and mortar and online stores).
CAN I USE A GIFT CARD IN A DIFFERENT COUNTRY FROM WHERE IT WAS BOUGHT?

No, the Gift Card can only be used in stores from the country you purchased it from.
WHERE CAN I CHECK THE TERMS AND CONDITIONS OF USE OF THE CARD?

In "Gift Card" - "Conditions of use" and also in "Shopping Guide" - "Gift Card Conditions".
WHAT HAPPENS IF I LOSE MY GIFT CARD?

The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.
CAN I GET A REFUND OF THE REMAINING BALANCE?

No, the balance of the Card may not be refunded or exchanged for cash.
CAN I TOP-UP A GIFT CARD?

No, the available balance will only increase if an item is returned that was paid for with the same Card.
HOW DO I USE A GIFT CARD AT BERSHKA.COM?

Select payment method "Gift Card" and enter the Card number (16 dígitd) and the CVV (3 dígits).
WHY COULD MY GIFT CARD BE REJECTED?

Your Gift Card could be rejected for the following reasons:
- The card may have expired. Check that your Card has not exceeded its expiry date.
- There could be no balance left on your Card.
- The details entered could be incorrect. Check that you have filled in all the required fileds correctly.
DO I NEED TO KEEP A USED CARD?

Yes, keep it in case you need to return an item bought with the Card.
CAN I RETURN A GIFT CARD?

Unused Gift Cards can be returned within ONE MONTH from the purchase date. If the return is made through bershka.com you do not need to send the physical card. We will automatically cancel the Card and you may destroy it.
IF I WANT TO RETURN THE GIFT CARD, DO I HAVE TO RETURN IT IN THE SAME CHAIN WHERE I PURCHASED IT FROM OR CAN IT BE RETURNED TO ANY STORE OF THE INDITEX GROUP?

The Gift Card can only be return and refunded in the same brand it was purchased from. A Bershka Multi-Brand Gift Card can only be returned in a Bershka store.
CAN AN ITEM BOUGHT WITH A MULTI-BRAND GIFT CARD BE RETURN IN ANY BRAND STORE?

No, the purchased items always have to be returned in a store of the same brand you purchased it from, even though the products have been paid with a multi-brand Gift Card.
I HAVE A BERSHKA GIFT CARD WITH ONLY THE BERSHKA LOGO. HOW DO I KNOW IF IT’S MULTI-BRAND?

From the 2nd of December all the valid Gift Cards from any brand of the Inditex Group are multi-brand, no matter if it has been bought before or after that date and if it has the sticker that shows it is multi-brand or not.
WHAT HAPPENS IF I RETURN AN ITEM BOUGHT AT BERSHKA.COM WITH A BERSHKA GIFT CARD?

The refund will be added to the existing balance on the Card if the Card still exists at the time or the return. If for some reason it no longer exists, the refund will be made to a Bershka Credit Voucher Card.
WHAT IS A CREDIT VOUCHER CARD?

A Credit Voucher Card is sometimes given when items are returned, and it works in exactly the same way as a Gift Card.
IS A CREDIT VOUCHER CARD MULTI-BRAND AS WELL?

No, a Credit Voucher Card can only be used in a store of the same brand where the refund was processed and the item belonged to.

PURCHASE AS A GUEST

PURCHASE AS A GUEST

This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.

If you purchased your item as a guest and want to track your order, click here

Electronic Receipt

What is the electronic receipt?

It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
Where can I view my sales receipt?

You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.
How do I return an item if I don't have a receipt?

For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

For DropOff returns, go to your account, request the return, and package the article that you wish to return. Head to the collection point and hand over the package. You won’t even need to print a receipt!
How can I exchange items without a receipt

The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!

Gift Receipt

What is a gift receipt?

A gift receipt is a receipt that doesn’t reveal the cost of the purchase, allowing you to buy gifts for anyone you like. You can also add a personalized message.

The person who receives a gift with this receipt can exchange it or return it at the store. The total amount for returned items is refunded in the form of store credit if the return is made at a store.
- If you don’t have a physical store nearby, contact our customer service department.
How do I add a gift receipt to an order?

If you want to add a gift receipt to an order, you just have to select the box “send as a gift” in the shopping cart. This option is not available if your order includes a gift card.
Can I send a message to the recipient?

Yes, select the option “Gift Receipt” in the shopping cart and you can add a brief message that will be printed and included in your order.
How long do I have to return an order?

You have one month from the date that appears on the gift receipt to return an item.
How do I pay with the store credit I received when making a return?

To pay with store credit, select the box “Gift Card” when choosing your payment method for the order.
How can the recipient return an order with a gift receipt?

The recipient can return the order at any Bershka store in the market where the order was made.
- If you don’t have a store nearby, contact our customer service department.
How is the recipient reimbursed?
- If the return is made at a store, they will receive store credit.
- Through store credit that you will receive when returning an item at the store.
Can I be reimbursed through the original payment method?

Yes, to do so, use the bill that you can download from your Bershka.com account instead of using the gift receipt.

Community face coverings

Community face coverings
CWA 17553:2020

***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***

Properties:

Batch 0508 Filtration: level 70/90% according to EN-14683 Resist at least 30 washing and drying cycles keeping its capabilities Adult size Not suitable for children under 3 years of age.

Warnings and precautions for use:

— If you are ill, this community face covering is unsuitable. Seek advice from your doctor.
— This community face covering is not a medical device within the meaning of Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it personal protective equipment in the sense of Regulation EU/2016/425 (respiratory protective devices).
— Always check that the community face covering is correctly fitted and covers your nose, mouth and chin. It is recommended that this community face covering be worn on bare skin; beards can reduce the filtration efficiency to below the limits set out.
—Community face coverings are not suitable for children under 3 years of age. It is recommended that children between 3 and 12 years are supervised while wearing the community face covering. A community face covering which hinders the user's ability to breathe when first put on is deemed unsuitable. It can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures (regular hand-washing, physical separation, reduced contact with other people). It minimizes the projection of user's respiratory droplets saliva into the environment.
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.

Washing instructions:

Maximum number of washes (following washing instructions): 5 Perform a complete washing cycle (dampen, wash, rinse, using standard detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with products that could degrade or damage the mask material and avoid environments where the item could become contaminated again once clean.

Back to shop

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Shopping guide

Orders & returns

Products

Payment

Shipping

F.A.Q.

Terms & conditions

General information

Gift Card

Gift Receipt

Purchase as a Guest

Community face coverings

Orders & returns

How can I return an item?

How will I receive the amount of my refund?

When will the amount be refunded for my return?

What can I do if the amount of my refund is incorrect?

How can I be sure my order has been made correctly?

Can I cancel an item in my order?

Can I cancel my order?

Products

Will I receive the same product that I see in the picture?

Will you restock items indicated as “out of stock?”

Do you carry the same merchandise as in the physical stores?

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

What is included in the price?

What should I do if I receive a defective item?

And if I receive an incorrect item?

Payment

Which payment methods can I use to make my purchase?

When is the purchase amount removed from my bank account?

For what reasons could my credit card be rejected?

Can I get an invoice in my company’s name?

Is it safe to purchase with a bank card at bershka.com?

Shipping

In store delivery

Standard delivery

Express delivery

Drop point

Same day delivery in Madrid

Where can I ship my order?

Can the market receiving the shipment be different than the market of purchase?

When will I receive my order?

Can the shipping address be different than the billing address?

Can I check the status of my order?

What messages will I receive regarding my order status?

What would be the status of my order?

If I send an order to the store, from whom do I request the package?

What if I'm not at the address indicated when the courier delivers the order?

F.A.Q.

Can I exchange items I have purchased at bershka.com?

Can I exchange items at any store?

How much time do I have to exchange an item?

Terms & conditions

Terms & Conditions

General Information

SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)

View all the items you want. If you are looking for something specific, you can refine your search using the tabs:

Did you already find what you wanted?

Are you sure you have all you need in your basket?

You are now on the last page of the checkout process, where you need to choose

You’re all set!

What can I buy at Bershka.com?

GIFT CARD

WHAT IS A MULTI-BRAND GIFT CARD?

WHERE CAN I GET A GIFT CARD?

WHERE CAN I USE A GIFT CARD?

CAN I USE A GIFT CARD IN A DIFFERENT COUNTRY FROM WHERE IT WAS BOUGHT?

WHERE CAN I CHECK THE TERMS AND CONDITIONS OF USE OF THE CARD?

WHAT HAPPENS IF I LOSE MY GIFT CARD?

CAN I GET A REFUND OF THE REMAINING BALANCE?

CAN I TOP-UP A GIFT CARD?

HOW DO I USE A GIFT CARD AT BERSHKA.COM?

WHY COULD MY GIFT CARD BE REJECTED?

DO I NEED TO KEEP A USED CARD?

CAN I RETURN A GIFT CARD?

IF I WANT TO RETURN THE GIFT CARD, DO I HAVE TO RETURN IT IN THE SAME CHAIN WHERE I PURCHASED IT FROM OR CAN IT BE RETURNED TO ANY STORE OF THE INDITEX GROUP?

Community face coverings
CWA 17553:2020