This will be processed within a maximum of 7 days.
 |
 |
|
30 days time to return |
Return is always free |
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
Paying your purchases
just got easier
bershka.com reserves the right to contact you to request more information in the event of any problems with payment.
In store deliverycompletely free |
Standard deliveryshipping fee 3.95€ no matter how many |
Express deliveryshipping fee 5.95€ no matter how many |
||
Drop pointshipping fee of 2.95€ and over 1500 where you |
Same day delivery in Madridshipping fee 5.95€ Place your order before 14:00 to get it today!. |
You can read the terms and conditions of sale here
"You can easily make a purchase from any browser or through our iOS or Android app. Download it here safe in the knowledge that we guarantee the security of your data during all your purchases.
Simply follow the following easy steps:
That's it. Click on ‘Pay and Process your Order’ and... Done!
We'll send you confirmation of your order by email."
No. However, if you check out as a guest, you won't have access to the ‘My Account’ section to check the status of your orders or receipts, but we'll notify you via email for every step of the process, from the moment you finalise your order to the moment you receive it. If you sign up, you'll have access to the ‘My Account’ section where you'll be able to check the status of your orders and receipts at any time and you won't have to fill in your details for every purchase.
If you forget your password, you can recover it by going to ‘Log In’ and then by clicking on ‘Forgotten your password?’. You can also click here
You can change your information at any time under the ‘Personal Information’ section of ‘My Account’. You can also do it here.
The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.
This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order. Once the purchase process has been completed, you will be given the opportunity to register as a user or continue as an unregistered user.
If you purchased your item as a guest and want to track your order, click here
It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.
You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.
For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.
For DropOff returns, go to your account, request the return, and package the article that you wish to return. Head to the collection point and hand over the package. You won’t even need to print a receipt!
The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!
A gift receipt is a receipt that doesn’t reveal the cost of the purchase, allowing you to buy gifts for anyone you like. You can also add a personalized message.
The person who receives a gift with this receipt can exchange it or return it at the store. The total amount for returned items is refunded in the form of store credit if the return is made at a store.
If you want to add a gift receipt to an order, you just have to select the box “send as a gift” in the shopping cart. This option is not available if your order includes a gift card.
Yes, select the option “Gift Receipt” in the shopping cart and you can add a brief message that will be printed and included in your order.
You have one month from the date that appears on the gift receipt to return an item.
To pay with store credit, select the box “Gift Card” when choosing your payment method for the order.
The recipient can return the order at any Bershka store in the market where the order was made.
Yes, to do so, use the bill that you can download from your Bershka.com account instead of using the gift receipt.
At Bershka we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.
There are currently no items being withdrawn. For further information about previous withdrawals, please contact our Customer Service Department.
***Due to hygiene and health reasons, face masks cannot be exchanged or returned once the packaging has been opened..***
Batch 0508 Filtration: level 70/90% according to EN-14683 Resist at least 30 washing and drying cycles keeping its capabilities Adult size Not suitable for children under 3 years of age.
— If you are ill, this community face covering is unsuitable. Seek advice from
your doctor.
— This community face covering is not a medical device within the meaning of
Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it
personal protective equipment in the sense of Regulation EU/2016/425
(respiratory protective devices).
— Always check that the community face covering is correctly fitted and
covers your nose, mouth and chin. It is recommended that this community
face covering be worn on bare skin; beards can reduce the filtration efficiency
to below the limits set out.
—Community face coverings are not suitable for children under 3 years of
age. It is recommended that children between 3 and 12 years are supervised
while wearing the community face covering. A community face covering which
hinders the user's ability to breathe when first put on is deemed unsuitable. It
can take time to become comfortable with the community face covering.
— This community face covering does not replace protective measures
(regular hand-washing, physical separation, reduced contact with other
people). It minimizes the projection of user's respiratory droplets saliva into
the environment.
— Do not use when participating in vigorous physical activity.
— Stop using this product at the first signs of damage.
— Do not use dry cleaning and fabric softener.
— Clean the reusable community face covering after each use.
Maximum number of washes (following washing instructions): 5
Perform a complete washing cycle (dampen, wash, rinse, using standard
detergent, at 60° C).
Air dry (do not tumble dry or sanitise in an oven or microwave).
It is recommended to dry within 2 hours of washing.
Visually inspect the item after each wash to check for any damage.
Do not use any products that could degrade or damage the materials, thus
diminishing their protective capacity.
Avoid contact between a dirty item and clean clothing, avoid contact with
products
that could degrade or damage the mask material and avoid environments
where the item could become contaminated again once clean.
