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Your sales receipt now on your mobile

Discover the new e-receipt. You can print it out or download it to your mobile or Tablet whenever you wish.

Your sales receipt now on your mobile

Discover the new e-receipt. You can print it out or download it to your mobile or Tablet whenever you wish.


What is the electronic receipt?

The electronic receipt is the same sales receipt as before, but you will automatically receive it by email with your order confirmation.

You can always have it with you, wherever you go, saved on your mobile device.


Where to find it?

e-mail

You will find it attached to your purchase confirmation email.

web

All your receipts are saved in the "My Account > My Orders > Order History" section of your account.

APP

-Go to: My Account > My Orders.
-And also in Wallet > My Purchases. You will find it in the details of each order.



How do I return an item?

In physical store

Show your electronic receipt on paper or on your mobile.

At home

Follow the steps under My Account > Returns, but this time. You don't need to print a single receipt!


Questions?

What is the electronic receipt?

It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.

Where can I view my sales receipt?

You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.

How do I return an item if I don't have a receipt?

For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

For home returns, you must request collection through your account and package the item that you wish to return. Our carrier will collect your parcel and identify it with your order number. You don't need to print a single receipt!

How can I exchange items without a receipt

The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!

Any more questions

Call us on (Monday to Friday from ) or email us at: contact@bershka.com and we will be happy to help you.

Questions?

What is the electronic receipt?
Where can I view my sales receipt?
How do I return an item if I don't have a receipt?
How can I exchange items without a receipt
Any more questions
Call us on (Monday to Friday from ) or email us at: contact@bershka.com and we will be happy to help you.