Shopping guide

30 days time to return		Return is always free

1. How can I return an item?

   You can return an item in any of our stores in the same country of purchase, at Servientrega’s Post office or by Home Collection.

   In store return.
   You will only need to show the electronic ticket or the invoice on your mobile along with the item you want to change or return.
   
   
   

   Post office return

   • Make the request from your account. If you placed the order as a guest, click here.
     
   • You will receive an email confirming the request.
     
   • You will receive another email with the return label. You have 2 options, to print and stick the label on the package, or if you prefer you can simply present the QR code in the post office.
     
   • Go to the authorised delivery point and remember to save your receipt.
     

   Home Collection

   • Make the request from your account. If you placed the order as a guest, click here.
   • You will receive an email confirming the request. The courier will bring the return label.
   • Servientrega will collect the order in 24-72 hours (Working days)

2. How will I receive the amount of my refund?

   If you paid by card, you will receive the amount in the same payment method used to purchase. If it is a second return of an order paid by card, the refund will be launched by bank transfer. To do this, you must enter your bank details into the Refund Request section, which is located in the order details.

   If you paid through PSE, you will receive the amount by bank transfer. To do this, you must enter your user name on the website and supply the payment bank details, by going to the order details and pressing on the Refund Request section.

3. When will the amount be refunded for my return?

   Upon approval, you will receive a confirmation email indicating that the amount will be credited within the next few days. Once the reimbursement has been launched, turnaround time on a credit card and/or a PayPal account always depends on your bank.

4. What can I do if the amount of my refund is incorrect?

   Contact the customer service department, and we will solve the problem as quickly as possible.

5. How can I be sure my order has been made correctly?

   Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.

6. Can I cancel an item in my order?

   As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.

7. Can I cancel my order?

   Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

1. CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

   You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

   Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.

2. CAN I EXCHANGE ITEMS AT ANY STORE?

   Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).

3. HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

   You have 30 days from the date shown on the shipping confirmation email.

1. What is the electronic receipt?

   It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.

2. Where can I view my sales receipt?

   You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.

3. How do I return an item if I don't have a receipt?

   For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

   For DropOff returns, go to your account, request the return, and package the article that you wish to return. Head to the collection point and hand over the package. You won’t even need to print a receipt!

4. How can I exchange items without a receipt

   As with returns, you only have to show the electronic ticket attached to the Shipping Confirmation and the item you want to change on your screen mobile, remember that if you want to make a second change of the same reference, you must present the physical ticket of the first change. It is very simple!