Orders & returns
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30 days time to return |
Return is always free in-store |
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HOW CAN I RETURN AN ITEM?
There are 4 return options: in-store, in-store drop off, Home Collection and Drop off.
IN-STORE RETURN
The easiest way to return an item is to visit one of Bershka's stores in the country where you purchased it, and the store must be in the same department as the item (women's or men's).
In-store Return method has no cost, is always free.
If you paid with Visa, Mastercard, AMEX, Elo, Vale Troca, Gift Card, Paypal or PIX your refund will be processed either through the original payment method or via a Voucher, depending on the timing of your return:
Within the first 7 days after parcel delivery, you can choose your preferred refund method:
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Refund to the original payment method.
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Vale Troca – a multichannel voucher exclusive to Bershka, valid for one year from the date of issue.
After the 8th day after parcel delivery, refunds will only be issued via Vale Troca.
IN-STORE DROP OFF
By selecting the In-store Drop Off return method, the refund will be issued to the original payment method used for the purchase provided the return is made within 7 days of receiving the order; after this period, the refund will be issued exclusively as Store Credit (Vale-Troca).
During the first 7 days, if you’d prefer Vale-Troca as return method, please ask a member of staff in store.
This return method has no cost, is always free.
HOME COLLECTION RETURN
The Home Collection return method has a cost of R$ 14,00 per order returned and will be deducted from the refunded amount.
You can request a return through our website (The steps to follow are indicated in "My Account") and a courier will collect the items at the address you specify between 24 -48 hours, always when located in the same country where you placed the order.
The courier will contact you, if you are not at home it will be necessary to request a new attempt.
If you paid with Visa, Mastercard, AMEX, Elo, Vale Troca, Gift Card, Paypal or PIX your refund will be processed either through the original payment method or via a Voucher, depending on the timing of your return:
- Within the first 7 days after parcel delivery, you can choose your preferred refund method:
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Refund to the original payment method.
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Vale Troca – a multichannel voucher exclusive to Bershka, valid for one year from the date of issue.
- After the 8th day after parcel delivery, refunds will only be issued via Vale Troca.
DROP OFF RETURN
You can request a Drop Off return on our website, where you can leave the items at one of our collection points.
To request the return go to the "My Account - Returns" section and follow the steps. Drop Off Return method has no cost, is always free.
If you paid with Visa, Mastercard, AMEX, Elo, Vale Troca, Gift Card, Paypal or PIX your refund will be processed either through the original payment method or via a Voucher, depending on the timing of your return:
- Within the first 7 days after parcel delivery, you can choose your preferred refund method:
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Refund to the original payment method.
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Vale Troca – a multichannel voucher exclusive to Bershka, valid for one year from the date of issue.
- After the 8th day after parcel delivery, refunds will only be issued via Vale Troca.
Either way, the steps to follow are indicated in "My Account” “Returns” and garments must be in perfect condition.
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HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?
Visa, Mastercard, AMEX, Elo, Vale Troca, Gift Card, or PIX
- Within the first 7 days after parcel delivery, you can choose your preferred refund method:
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Refund to the original payment method.
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Vale Troca – a multichannel voucher exclusive to Bershka, valid for one year from the date of issue.
After the 8th day after parcel delivery, refunds will only be issued via Vale Troca.
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WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?
Visa, Mastercard, AMEX, Elo or PIX
You will receive your money back in your bank account, and the time it takes to be reflected depends on your banking institution.
Vale Troca
The refund will be issued in the form of a Vale Troca once the items are received and the return is processed.
Gift Card
The refund will be issued via gift card once we receive the items and the return has been processed.
If you return the parcel after the 8th day after parcel delivery, refunds will only be issued via Vale Troca at the same time that we received the items.
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WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
Contact the customer service department, and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.
Items that cannot be exchanged or returned:
- Lingerie
- Earrings
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
- Combo Wins: Items can be returned individually. We will refund the amount paid by the customer for that item.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned. If you can not go to a physical store to request an exchange, you will need to return the item and purchase it again.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order, in case the system allows you to.
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CAN I CANCEL MY ORDER?
Yes, but just during the grace period, going to “My Account” under “Order History”. If grace period is passed, order is not possible to be canceled.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
Products
Comprar na bershka.com é fácil e divertido se você seguir nossos passos simples
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WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?
Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
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WILL YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify. If it is not possible to restock the item, we will remove it from the website.
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DO YOU CARRY THE SAME MERCHANDISE AS IN THE PHYSICAL STORES?
Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
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ARE THE OFFLINE AND ONLINE PRICES THE SAME?
Yes, but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
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WHAT IS INCLUDED IN THE PRICE?
All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
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WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
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AND IF I RECEIVE AN INCORRECT ITEM?
If by some chance you receive an article you did not order, contact our customer service department.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
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CAN I EXCHANGE ITEMS AT ANY STORE?
To Exchange an online order is just possible going to the physical store and change by different size/color. As long as the store is located in the country where you made the purchase and has the corresponding department (women’s or men’s).
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HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?
You have 30 days from the date shown on the shipping confirmation email.
Only returns are allowed for online purchase, you can always return the item and buy it again. apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.
Payment
Paying your purchases
just got easier
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WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?
Visa, Mastercard, AMEX, Elo, Vale Troca, Gift Card, Paypal or PIX
Shipping
PICK-UP IN STOREFREE Shipping Fee 3 – 7 working days |
HOME DELIVERYShipping Fee of R$ 14,00 2 – 7 working days Free for orders over R$ 375,00 |
DROP POINTShipping Fee of R$ 14,00 3 – 7 working days Free for orders over R$ 375,00 |
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WHERE CAN I SHIP MY ORDER?
To Home, Drop Point or to a Bershka’s store you specify.
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CAN THE COUNTRY RECEIVE THE SHIPMENT BE DIFFERENT THAN THE COUNTRY OF PURCHASE?
No. The country where it is shipped must be the same as that of its purchase.
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WHEN WILL I RECEIVE MY ORDER?
Delivery times vary depending on the type of delivery:
- PICK-UP IN STORE: 3-7 working days
- STANDARD: 2-7 working days
- DROP POINT: 3-7 working days
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CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
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CAN I CHECK THE STATUS OF MY ORDER?
Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
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WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?
E-mail order confirmation at the time of payment. E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.
For home delivery, you will receive a SMS text message from the shipping company letting you know the date your order will arrive.
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WHAT WOULD BE THE STATUS OF MY ORDER?
Order status for your order can be found under "My Account" and are:
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In progress: once your order has been completed, and while the information you provided us is being processed.
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In transit: when the items have left our warehouse to the requested destination.
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In transportation: when your order is pending delivery by the courier.
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Delivered: final status, indicating that the order was successfully delivered to you.
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Cancelled. Cancellation can result from:
After 2 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
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WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?
After the first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled, and we will refund the amount.
F.a.q.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store.
If you wish to exchange your online purchase for a different item, you should return it and then purchase it again online.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands, and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
Terms & conditions
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TERMS & CONDITIONS
You can read the terms and conditions of sale here.
General information
Comprar na bershka.com
é muito fácil e divertido:
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SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
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VIEW ALL THE ITEMS YOU WANT. IF YOU ARE LOOKING FOR SOMETHING SPECIFIC, YOU CAN REFINE YOUR SEARCH USING THE TABS:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
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DID YOU ALREADY FIND WHAT YOU WANTED?
Click on the photo of the item and you will see all its features regarding material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
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ARE YOU SURE YOU HAVE ALL YOU NEED IN YOUR BASKET?
Click on Checkout and sign up!
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YOU ARE NOW ON THE LAST PAGE OF THE CHECKOUT PROCESS, WHERE YOU NEED TO CHOOSE
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Our Standard, Drop Point or Bershka’s store.
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Payment options available: Visa, Mastercard, AMEX, Elo, Vale Troca, Gift Card, Paypal or PIX.
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YOU’RE ALL SET!
Click on Checkout, and you will receive an email confirmation.
You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
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What can I buy at Bershka.com?
The same as in our physical stores, on the website you can buy current and cutting-edge fashion with a wide range of denim clothing, evening wear and casual fashion, always the latest trends for men and women.
In addition to clothing, in the different sections you can find accessories and footwear that perfectly combine with each style. And besides shopping, you can have fun as part of the Bershka community: our events, our music… our universe!!!!!
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Do I have to sign up to make a purchase?
No, you can access the “My Account” section where, among other things, you will be able to check in real time the status of your orders, their invoices (which have the same validity as a receipt) and you won't have to fill in your details for every purchase or you can also buy using the “purchase as a guest” feature.
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How do I recover a forgotten password?
You can recover it under “My Account” or in the “Sign In” section, where you have the option to request an email to reset your password.
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Once I've signed up, how do I change my details?
You can access and modify your details in the “personal details” section under “My Account.”
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Which Internet browsers should I use to correctly view the Bershka website?
The Bershka website is optimized to be viewed with Microsoft Edge, Mozilla Firefox, Google Chrome and Safari.
You can install the most recent versions of each browser at the following links:
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What screen resolution do I need?
1,024 in width x 768 in height and above.
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Is shopping at Bershka online secure?
Yes. You can shop calmly knowing that we make a great effort towards providing resources to guarantee the security of your purchases and your details.
PURCHASE AS A GUEST
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PURCHASE AS A GUEST
This website also allows purchases to be made using the “purchase as a guest” feature. When using this purchase method, you will be asked only for the information that is essential for processing your order.
If you purchased your item as a guest and want to track your order, click here
Gift card
The perfect solution for those last-minute gifts. Valid at physical stores as well as the online store.
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WHERE CAN I GET AND USE A GIFT CARD?
You can purchase our physical and e-gift cards at any Bershka store or online at bershka.com/br, both can be used a Brazilian Bershka store and on our website www.bershka.com/br.
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WHAT HAPPENS IF I LOSE MY GIFT CARD?
The Gift Card is a bearer document. Bershka will not replace the Card if it is stolen, lost or damaged.
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CHECK THE BALANCE OF YOUR CARD
The balance of the Card may not be refunded or exchanged for cash, and the available balance will only increase if an item is returned that was paid for with the same Card. Consult the current balance and transactions of your gift card here.
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Is the Gift card rechargeable?
Gift Card is not rechargeable, and any outstanding balance of the Card shall not be refunded or exchanged for cash.
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Does the Gift Card expire?
The Gift Card expires in 1 (one) year.
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is the gift card MULTI-BRAND?
The Gift Card is no multi-brand, it just can be used at Bershka.
Voucher Card
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VOUCHER CARD / VALE TROCA
The Voucher Card / Vale Troca is valid to purchase products being sold in at any Bershka store in Brazil or online at bershka.com/br, both can be used in-store and on our website from Brazil.
Please keep this receipt as proof of the delivery of the Voucher Card and of its initial balance.
Its holder shall be solely responsible for the use and custody of the Card. Stolen, lost or damaged Cards will not be replaced.
The balance of the Card shall not be refunded or exchanged for cash.
The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. Stolen, lost or damaged Cards will not be replaced.
Voucher card expires in 6 (six) months.