Shopping guide

days time to return		Return is always free

1. How can I return an item?

   There are 2 return options: in-store and Drop Off.

   The simplest way is to return the item to one of the Bershka stores in the market where you made the purchase, provided they have the same section the item belongs to (woman or man).

   If you prefer, you can request a DropOff return on our website, where you can leave the items at one of our collection points.

   For this option, we’ll send you a label that you’ll need to stick to the parcel and take it to the Drop Off point of your choice.

   You’ll find the instructions at My Account > Returns.

   If you ordered without registering, you can process the return by clicking here

   For hygienic reasons, stockings, socks, earrings, headbands and other hair ornaments (forks, bands, scrunchies etc.) cannot be returned or exchanged.

2. How will I receive the amount of my refund?

   Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.

3. When will the amount be refunded for my return?

   Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.

4. What can I do if the amount of my refund is incorrect?

   Contact the customer service department, and we will solve the problem as quickly as possible.

5. How can I be sure my order has been made correctly?

   Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.

6. Can I cancel an item in my order?

   As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.

7. Can I cancel my order?

   Yes. In “My Account” under “Order History”.

Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.

1. CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?

   You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.

   Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.

2. CAN I EXCHANGE ITEMS AT ANY STORE?

   Yes, as long as the store is located in the market where you made the purchase and has the corresponding department (women’s or men’s).

3. HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?

   You have 30 days from the date shown on the shipping confirmation email.

1. What is the electronic receipt?

   It is an electronic billing system that does away with sales receipts. From now on, all orders placed on the website and APP will feature this new system. From now on, all orders placed on the website and APP will feature this new system, with the exception of orders with the Gift Receipt or Cash on Delivery options, which will continue to receive a printed receipt.

2. Where can I view my sales receipt?

   You will receive each receipt attached to the order email we will send from bershka.com . It will also be automatically saved in the 'My Orders' section of your personal account.

3. How do I return an item if I don't have a receipt?

   For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter "My Account" and then go to the "Orders" section.

   For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!

4. How can I exchange items without a receipt

   The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It's that easy!