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30 days time to return |
Return at store is always free |
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HOW CAN I RETURN AN ITEM?
There are 2 return options: in-store and home pick up
The simplest way is to return the item at one of the Bershka shops located in the market in which you made the purchase, provided they have the same section the clothes belongs to (girls or boys).If you prefer, you can request a return through our website and a courier will collect the items at the address you specify, always when located in the same market where you made the order. The courier will contact you. The steps to follow are indicated in "My Account". Garments must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.
The cost of the return is 19 AED that will be deducted from the refund amount to the credit card/online voucher.
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HOW CAN I RETURN AN ITEM THAT HAS BEEN PAID WITH COD?
You can make a return though any of the usual methods.
If you want to return your cash on delivery order from home or Drop off, go to the MY ACCOUNT RETURNS section and fill out the return request. The return will be made onto a voucher card that you will receive via email which is valid exclusively at Bershka.com website.
If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made in cash from the cash till.
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HOW WILL I RECEIVE THE REFUND AMOUNT?
Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.
In the case of cash on delivery orders, the refund will be made differently depending on the return method.
There are three return options for cash on delivery purchases: in-store, home collection and DropOff
If you want to return your cash on delivery order from home or Drop off, go to the MY ACCOUNT RETURNS section and fill out the return request. The return will be made onto a voucher card that you will receive via email which is valid exclusively at Bershka.com website.
If you want to return your cash on delivery order in store, please bring the garment in store. The refund will be made in cash from the cash till.
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WHAT CAN I DO IF THE REFUND AMOUNT IS INCORRECT?
Contact our customer support department and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN PLACED CORRECTLY?
Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused.
Returns must be made within a maximum of 30 days from the shipping confirmation email.
Items that cannot be exchanged or returned:
- Personalized items
- Lingerie
- Earrings
- Hair items
- Caps or hats.
- Printed on demand items
- The Bershka Print Shop products
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.
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CAN I CANCEL MY ORDER?
Yes, in the Order History section of “My Account”.
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Can I cancel my order?
Yes, in the Order History section of “My Account”.
Bershka.com reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.
